generated from MokoConsulting/Template-Joomla
jmiller
2cd3dc0f97
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Claude-Session: https://claude.ai/code/session_01B9aZHSWbiiZykJD88pYx8R
MokoSuite Support
Live chat and multi-channel customer support for Joomla 6 — website chat, Facebook Messenger, WhatsApp, Instagram, email. Unified agent inbox.
Standalone — works without MokoSuite. Optional CRM integration for contact linking and ticket escalation.
Channels
Website Chat · Facebook Messenger · WhatsApp Business · Instagram Direct (planned) · Email IMAP (planned)
Features
- Conversations — unified inbox, assign, close with CSAT
- Agents — auto-assign (least-busy), performance metrics
- Canned Responses — quick replies, search, categories
- Webhooks — Facebook + WhatsApp inbound with conversation continuity
- CSAT — satisfaction scoring, by-channel, weekly trends
Helpers (5)
ConversationHelper · AgentHelper · CannedResponseHelper · WebhookChannelHelper · CsatHelper
Links
GPL-3.0-or-later · Copyright © 2026 Moko Consulting