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Claude-Session: https://claude.ai/code/session_01B9aZHSWbiiZykJD88pYx8R

2026-07-12 16:35:09 -05:00

Changelog — MokoSuiteSupport

[Unreleased]

Admin menu short-name constant — the Administrator → Components menu now shows a compact label via COM_MOKOSUITESUPPORT_SHORT ("Support"); defined in the admin sys.ini (#14)
Package Manifest — pkg_mokosuitesupport.xml with dlid and updateservers
Plugin Manifest — mokosuitesupport.xml with config fieldsets (chat widget, channels)
Extension Class — Support.php with onBeforeRender chat widget injection hook
Services Provider — DI container registration for system plugin
SQL Install — 4 tables: conversations, messages, agents, canned_responses
SQL Uninstall — reverse-dependency drop order
Language Files — en-GB .ini and .sys.ini
ConversationHelper — create, message, unified inbox, assign, close with CSAT
AgentHelper — availability check, auto-assign (least-busy), performance metrics
CannedResponseHelper — quick replies, keyword search, category management
WebhookChannelHelper — Facebook + WhatsApp inbound processing, conversation continuity
CsatHelper — CSAT scoring, by-channel breakdown, weekly trend
Wiki — Home, guides/Installation, reference/Helpers
README — channel overview
CLAUDE.md — repo-specific with channels, key patterns

Installer — honest install success: the package postflight now verifies every bundled child extension (component + system plugin) actually landed in #__extensions before showing the license/next-steps message, and enqueues an error listing any missing ones instead. Fails open so a transient query/IO glitch never fakes a failure.
WebhookChannelHelper — conversation race condition on concurrent webhooks (FOR UPDATE transaction)