MokoConsulting/MokoSuiteSupport

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feat: full config.xml (15 settings) + access.xml (11 permissions)

2026-06-23 15:37:22 -05:00

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types

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.editorconfig

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CHANGELOG.md

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CLAUDE.md

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CODE_OF_CONDUCT.md

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composer.json

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CONTRIBUTING.md

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GOVERNANCE.md

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LICENSE

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README.md

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SECURITY.md

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README.md

MokoSuite Support

Live chat and multi-channel customer support for Joomla 6 — website chat, Facebook Messenger, WhatsApp, Instagram, email. Unified agent inbox.

Standalone — works without MokoSuite. Optional CRM integration for contact linking and ticket escalation.

Channels

Website Chat · Facebook Messenger · WhatsApp Business · Instagram Direct (planned) · Email IMAP (planned)

Features

Conversations — unified inbox, assign, close with CSAT
Agents — auto-assign (least-busy), performance metrics
Canned Responses — quick replies, search, categories
Webhooks — Facebook + WhatsApp inbound with conversation continuity
CSAT — satisfaction scoring, by-channel, weekly trends

Helpers (5)

ConversationHelper · AgentHelper · CannedResponseHelper · WebhookChannelHelper · CsatHelper

README.md

MokoSuite Support

Channels

Features

Helpers (5)

Links