generated from MokoConsulting/Template-Joomla
jmiller
8ca41177f7
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Non-workflow docs/config only (CLAUDE.md, README, branch-protection, ISSUE_TEMPLATE/config.yml, ci-issue-reporter). Workflow files, manifest schema, and Makefile install paths left for the forge-rebrand gate. Authored-by: Moko Consulting
MokoSuite Support
Live chat and multi-channel customer support for Joomla 6 — website chat, Facebook Messenger, WhatsApp, Instagram, email. Unified agent inbox.
Standalone — works without MokoSuite. Optional CRM integration for contact linking and ticket escalation.
Channels
Website Chat · Facebook Messenger · WhatsApp Business · Instagram Direct (planned) · Email IMAP (planned)
Features
- Conversations — unified inbox, assign, close with CSAT
- Agents — auto-assign (least-busy), performance metrics
- Canned Responses — quick replies, search, categories
- Webhooks — Facebook + WhatsApp inbound with conversation continuity
- CSAT — satisfaction scoring, by-channel, weekly trends
Helpers (5)
ConversationHelper · AgentHelper · CannedResponseHelper · WebhookChannelHelper · CsatHelper
Links
GPL-3.0-or-later · Copyright © 2026 Moko Consulting