MokoConsulting/MokoSuiteSupport

generated from MokoConsulting/Template-Joomla

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jmiller 07f2f89ed8 chore(rebrand): gitea -> git (MokoGIT brand, .mokogitea -> .mokogit)

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ntfy gitea-*->git-*, .mokogitea/->.mokogit/. Protected: literal .gitea and
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Claude-Session: https://claude.ai/code/session_01DQEMmJPe61ya7HDfA6BHP8

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chore(rebrand): gitea -> git (MokoGIT brand, .mokogitea -> .mokogit)

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chore(rebrand): gitea -> git (MokoGIT brand, .mokogitea -> .mokogit)

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chore(version): pre-release bump to 01.00.37-dev [skip ci]

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CHANGELOG.md

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CLAUDE.md

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CODE_OF_CONDUCT.md

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composer.json

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CONTRIBUTING.md

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GOVERNANCE.md

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LICENSE

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phpstan.neon

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README.md

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SECURITY.md

chore(version): pre-release bump to 01.00.37-dev [skip ci]

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README.md

MokoSuite Support

Live chat and multi-channel customer support for Joomla 6 — website chat, Facebook Messenger, WhatsApp, Instagram, email. Unified agent inbox.

Standalone — works without MokoSuite. Optional CRM integration for contact linking and ticket escalation.

Channels

Website Chat · Facebook Messenger · WhatsApp Business · Instagram Direct (planned) · Email IMAP (planned)

Features

Conversations — unified inbox, assign, close with CSAT
Agents — auto-assign (least-busy), performance metrics
Canned Responses — quick replies, search, categories
Webhooks — Facebook + WhatsApp inbound with conversation continuity
CSAT — satisfaction scoring, by-channel, weekly trends

Helpers (5)

ConversationHelper · AgentHelper · CannedResponseHelper · WebhookChannelHelper · CsatHelper

Links

Wiki · Issues · Releases

GPL-3.0-or-later · Copyright © 2026 Moko Consulting