0620ffd735
feat: expanded automation — Joomla event triggers, create_ticket action, behavior options ( #151 )
...
New trigger events hooked into core plugin:
- user_login — fires on successful Joomla login
- user_register — fires on new user creation
- user_login_failed — fires on failed login attempt
New action type: create_ticket with behavior options:
- append: add reply to existing open ticket (same user+category)
- always_new: always create a new ticket
- skip_if_open: do nothing if open ticket exists
New method: runSystemEventAutomation() for non-ticket events
that builds a virtual context object from event data.
Automation rules can now create tickets from any system event,
with intelligent deduplication to avoid ticket spam.
Authored-by: Moko Consulting
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com >
2026-06-04 07:08:59 -05:00
1389c26895
Merge branch 'dev' of https://git.mokoconsulting.tech/MokoConsulting/MokoWaaS into dev
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2026-06-04 07:05:33 -05:00
69776d9b77
feat: MokoWaaS admin sidebar menu module (like CB's mod_cbadmin)
...
New module mod_mokowaas_menu renders a dedicated MokoWaaS section
in the admin sidebar at position=menu, ordering=0 (before CB at 1
and Joomla's mod_menu at 2).
Menu items: Dashboard, Helpdesk, Extensions, .htaccess Maker,
Privacy Guard, WAF Log, Feature Plugins
Active state highlighting on current view.
Auto-created on package install with access=Special.
Added to package manifest.
Authored-by: Moko Consulting
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com >
2026-06-04 07:05:27 -05:00
9cb49ec4b9
chore(version): auto-bump 02.32.44 [skip ci]
2026-06-04 12:02:11 +00:00
ade768b94c
Merge branch 'dev' of https://git.mokoconsulting.tech/MokoConsulting/MokoWaaS into dev
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2026-06-04 07:01:55 -05:00
d3561dd5c9
feat: Part 1 batch 2 — helpdesk admin UIs ( #137 , #138 , #139 )
...
Ticket Categories admin (view=categories):
- Inline editable table with SLA times, auto-assign user
- Add/save/delete with AJAX
- SLA response + resolution minutes per category
Canned Responses admin (view=canned):
- Card list with title + preview
- Modal form for new responses with category filter
- Delete with AJAX
Automation Rules admin (view=automation):
- Card list with conditions + actions displayed inline
- Enable/disable toggle per rule
- Modal form with trigger, conditions JSON, actions JSON
- Delete with AJAX
Controller tasks: saveCategory, deleteCategory, saveCanned,
deleteCanned, saveAutomation, deleteAutomation, toggleAutomation
All ACL-protected (tickets ACL for categories/canned, core.admin
for automation rules).
Authored-by: Moko Consulting
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com >
2026-06-04 07:01:46 -05:00
abd7a4a35e
chore(version): auto-bump 02.32.43 [skip ci]
2026-06-04 11:44:52 +00:00
788c516fd6
Merge branch 'dev' of https://git.mokoconsulting.tech/MokoConsulting/MokoWaaS into dev
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2026-06-04 06:44:37 -05:00
2919722dab
feat: Part 1 batch — security headers, auto-ban, SSL monitor, IP display, settings export
...
#118 Display current IP on dashboard info bar
#124 HTTP security headers at runtime (X-Frame, X-Content-Type, X-XSS,
Referrer-Policy, HSTS, CSP, Permissions-Policy) — new firewall
fieldset with per-header toggles
#143 WAF auto-ban: threshold + window params, auto-adds to IP blocklist
after N blocks in M minutes
#148 SSL certificate expiry monitoring in cpanel module (green/yellow/red
badge with days remaining)
#132 Settings import/export — export all plugin + component params as
JSON, import on another site
Authored-by: Moko Consulting
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com >
2026-06-04 06:44:14 -05:00
4b4d5c714b
chore(version): auto-bump 02.32.42 [skip ci]
2026-06-04 04:42:48 +00:00
645fbc66c6
Merge branch 'dev' of https://git.mokoconsulting.tech/MokoConsulting/MokoWaaS into dev
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2026-06-03 23:42:29 -05:00
8f936fc92c
feat: WAF log viewer with filters, one-click ban, and purge ( #144 )
...
Admin view at MokoWaaS > WAF Log:
- Rule distribution cards showing block counts per shield
- Filterable log table: rule, IP, search (URI/detail/UA), date range
- Pagination (50 per page)
- One-click IP ban from any log entry or top IPs sidebar
- Top 10 blocked IPs sidebar with ban buttons
- Purge old logs (configurable days)
- Color-coded rule badges (sqli=red, xss=red, mua=yellow, etc.)
WaflogModel:
- getLogs with filters + pagination
- getTotal for page count
- getRuleCounts for distribution cards
- getTopIps for sidebar
- getRuleNames for filter dropdown
- purgeLogs(days) with affected count
- banIp adds to firewall plugin IP blocklist params
ACL: core.admin (Super Users only)
Submenu: MokoWaaS > WAF Log
Authored-by: Moko Consulting
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com >
2026-06-03 23:42:18 -05:00
8cd80ae7d2
chore(version): auto-bump 02.32.41 [skip ci]
2026-06-03 16:54:18 +00:00
6a4f81dd32
Merge branch 'dev' of https://git.mokoconsulting.tech/MokoConsulting/MokoWaaS into dev
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2026-06-03 11:54:02 -05:00
dd20e42cb2
feat: Privacy Guard - data compliance, consent, retention ( #150 )
...
Admin Privacy Dashboard (view=privacy):
- Data subject requests list with approve/deny actions
- Retention policies table with active status
- Summary cards (pending, total, consent entries, policies)
- Export user data as JSON download
- ACL: core.admin only
PrivacyModel:
- createRequest/processRequest for export/delete/anonymize
- exportUserData: profile, articles, action logs, tickets, replies,
consent history, Community Builder profile
- anonymizeUserData: replace PII, block account, clear logs
- deleteUserData: full hard delete (anonymize first, then remove)
- logConsent/getUserConsent: consent tracking
- enforceRetentionPolicies: action_logs, waf_logs, sessions,
inactive_users, closed_tickets (scheduled task ready)
- getDashboardSummary
Frontend Self-Service (/index.php?option=com_mokowaas&view=privacy):
- Download My Data, Anonymize, Delete Account buttons
- Request history table
- Consent history table
- Login required
Database tables:
- #__mokowaas_consent_log
- #__mokowaas_data_requests
- #__mokowaas_retention_policies (5 defaults)
Submenu: MokoWaaS > Privacy Guard
Authored-by: Moko Consulting
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com >
2026-06-03 11:53:54 -05:00
5a274f844c
chore(version): auto-bump 02.32.40 [skip ci]
2026-06-03 03:52:41 +00:00
4c728ef7b6
Merge branch 'dev' of https://git.mokoconsulting.tech/MokoConsulting/MokoWaaS into dev
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2026-06-02 22:52:28 -05:00
79bc17912a
feat: helpdesk email notifications ( #135 )
...
NotificationService with dual recipient support:
- Joomla user IDs (looks up email from #__users)
- Raw email addresses (comma-separated)
- Admin emails + admin user IDs from component params
- Per-event smart routing (creator, assignee, admins)
Events:
- ticket_created → admin emails + assigned user
- ticket_replied → creator + assigned user (skip internal notes)
- status_changed → creator (includes old/new status)
- ticket_assigned → newly assigned user
Email format: plain text with ticket details + view link
Automation engine: added send_email action type for rules
to send emails to specific addresses.
Config stored in com_mokowaas params.notifications:
admin_emails: comma-separated email addresses
admin_user_ids: comma-separated Joomla user IDs
Authored-by: Moko Consulting
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com >
2026-06-02 22:52:21 -05:00
755954425e
chore(version): auto-bump 02.32.39 [skip ci]
2026-06-03 03:09:32 +00:00
92cbcfeefd
Merge branch 'dev' of https://git.mokoconsulting.tech/MokoConsulting/MokoWaaS into dev
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2026-06-02 22:09:13 -05:00
aab196c26b
fix: hide import buttons after successful import + fix Factory class error
...
Import markers stored in com_mokowaas component params (imported_admintools,
imported_ats). checkAdminToolsAvailable() and checkAtsAvailable() return null
if already imported, hiding the dashboard banner and ticket list button.
Also fixed missing 'use Joomla\CMS\Factory' in admin tickets template.
Authored-by: Moko Consulting
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com >
2026-06-02 22:03:54 -05:00
6f762534fe
chore(version): auto-bump 02.32.38 [skip ci]
2026-06-03 00:29:35 +00:00
c8af0fa5ca
Merge branch 'dev' of https://git.mokoconsulting.tech/MokoConsulting/MokoWaaS into dev
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2026-06-02 19:29:18 -05:00
ac920b997a
feat: helpdesk automation engine + scheduled task plugin
...
Automation engine in TicketsModel:
- Condition evaluator: field/op/value with eq, neq, gt, lt, in, not_in
- Action executor: set_status, set_priority, assign, add_note
- Trigger events: ticket_created, ticket_replied, status_changed, scheduled
- Hooks wired into createTicket, addReply, updateStatus
Scheduled task plugin (plg_task_mokowaas_tickets):
- Runs all 'scheduled' automation rules against non-closed tickets
- Evaluates age_hours, status, priority, sla_responded
- Joomla Scheduler integration via TaskPluginTrait
Default automation rules:
1. Auto-close resolved tickets after 7 days
2. Escalate urgent tickets with no response in 1 hour
3. Notify on high/urgent ticket creation
Also:
- Added #__mokowaas_ticket_automation table
- Fixed dashboard ImportModel null error (direct instantiation)
- Added task plugin to package manifest + script.php
Authored-by: Moko Consulting
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com >
2026-06-02 19:29:10 -05:00
8168bfb2dc
chore(version): auto-bump 02.32.37 [skip ci]
2026-06-02 23:48:57 +00:00
d73b8b06ef
Merge branch 'dev' of https://git.mokoconsulting.tech/MokoConsulting/MokoWaaS into dev
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2026-06-02 18:48:42 -05:00
f3a3bc90b3
feat: frontend ticket management with smart permissions
...
Ticket List (view=tickets):
- Staff see all tickets with Submitted By + Assigned To columns
- Customers see only their own tickets
- Status filter dropdown for staff
- isStaff check: core.admin OR mokowaas.tickets ACL
Ticket Detail (view=ticket):
- Staff see all tickets + internal notes (yellow highlight)
- Customers see only their own + no internal notes
- Staff sidebar: ticket details, change status buttons, assign to me
- Staff can post internal notes from frontend
- Customers can reply (disabled for closed tickets)
- Ownership enforced: customers can't view/reply to others' tickets
Controller:
- updateStatus: staff only
- assignTicket: mokowaas.tickets.assign ACL
- submitReply: verifies ownership OR staff
Authored-by: Moko Consulting
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com >
2026-06-02 18:48:13 -05:00
fd6c79d3a2
chore(version): auto-bump 02.32.36 [skip ci]
2026-06-02 23:46:30 +00:00
4a18318cb9
feat: search KB before submitting ticket (frontend + backend)
...
Both frontend and admin ticket creation now show a KB search step
first. User types their issue, Smart Search (com_finder) returns
matching articles. If nothing helps, they click through to the
ticket form with the search query pre-filled as the subject.
Frontend (/support/submit-ticket):
- Search input with live results from #__finder_links
- Article links open in new tab
- "Submit Anyway" shows the ticket form
- Falls back to direct form if Smart Search has no indexed content
Admin (New Ticket modal):
- Same KB search step before the form
- Results as clickable list-group items
- Modal resets on close
Also:
- Added searchKb controller task (both frontend + admin)
- Added "Submit a Ticket" child menu item under Support on install
- Fixed innerHTML → safe DOM methods for search results
Authored-by: Moko Consulting
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com >
2026-06-02 18:46:12 -05:00
b37120341f
feat: auto-create Support menu item on package install
...
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Creates a frontend menu item at /support pointing to the customer
portal (com_mokowaas&view=tickets). Access level: Registered.
Idempotent — skips if already exists.
Authored-by: Moko Consulting
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com >
2026-06-02 16:47:21 -05:00
7f0b7756e4
Merge branch 'dev' of https://git.mokoconsulting.tech/MokoConsulting/MokoWaaS into dev
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2026-06-02 16:39:14 -05:00
80c2658b06
feat: customer portal - frontend ticket submission and history
...
Frontend (site-side) views for authenticated users:
Ticket List (view=tickets):
- Shows user's own tickets with status badges
- Collapsible new ticket form with category + priority
- Redirects guests to login with return URL
Ticket Detail (view=ticket):
- Conversation thread (excludes internal notes)
- Staff replies highlighted with badge
- Reply form (disabled for closed/resolved tickets)
- User can only see their own tickets
Also fixed .gitignore to allow src/packages/*/site/ directories.
Authored-by: Moko Consulting
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com >
2026-06-02 16:39:06 -05:00
23d6a1ad44
chore(version): auto-bump 02.32.35 [skip ci]
2026-06-02 20:51:45 +00:00
2706d81267
Merge branch 'dev' of https://git.mokoconsulting.tech/MokoConsulting/MokoWaaS into dev
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2026-06-02 15:51:29 -05:00
ed138fdc57
feat: Akeeba Admin Tools + Ticket System importers with auto-disable
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New ImportModel with two importers:
Admin Tools Importer:
- Reads #__admintools_wafconfig → maps WAF shields, admin secret,
session timeout, template blocking to firewall plugin params
- Reads #__admintools_storage → maps server signature, HSTS, GZip,
expires, ETag, www redirect, directory listing to htaccess options
- Reads #__admintools_ipblock → merges into firewall IP deny list
- Disables com_admintools + all admintools plugins after import
Akeeba Ticket System Importer:
- Imports tickets with status/priority mapping
- First post becomes ticket body, rest become replies
- Imports canned replies
- Disables com_ats + all ATS plugins after import
Dashboard shows blue import banner when Akeeba data is detected.
Both importers require core.admin (Super Users only).
Idempotent — safe to run multiple times.
Authored-by: Moko Consulting
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com >
2026-06-02 15:51:22 -05:00
cb33aabb0c
chore(version): auto-bump 02.32.34 [skip ci]
2026-06-02 20:47:38 +00:00
fe87e9038a
feat: Akeeba Ticket System importer
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Auto-detects ATS tables (#__ats_tickets, #__ats_posts, #__ats_cannedreplies)
and shows an import button on the helpdesk ticket list with counts.
Imports:
- Tickets: maps ATS status (O/P/C) to MokoWaaS statuses, priority 1-5
to low/normal/high/urgent, preserves created_by/assigned_to/dates
- Posts: first post becomes ticket body, subsequent posts become replies
- Canned replies: imported with title and body (HTML stripped)
- Skips duplicates on re-import (idempotent)
ACL enforced: requires mokowaas.tickets permission.
Authored-by: Moko Consulting
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com >
2026-06-02 15:44:32 -05:00
c4b3892d9c
fix: resolve merge conflict in offline plugin manifest [skip ci]
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Authored-by: Moko Consulting
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com >
2026-06-02 15:39:28 -05:00
adccf3bd2a
feat: rename mokowaas_tos to mokowaas_offline + auto-migrate from standalone MokoJoomTOS
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Renamed plugin element from mokowaas_tos to mokowaas_offline to better
reflect its purpose (offline bypass, not just TOS).
Added migrateStandalonePlugins() to package script:
- Detects if standalone mokojoomtos plugin is installed
- Copies its params (configured slugs) to mokowaas_offline
- Removes old extension record, update sites, and files
- Logs the migration
Future standalone-to-MokoWaaS migrations can be added to the
$migrations array.
Authored-by: Moko Consulting
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com >
2026-06-02 15:39:04 -05:00
6ae5daffa2
chore(version): auto-bump 02.32.33 [skip ci]
2026-06-02 20:33:48 +00:00
614b813056
Merge branch 'dev' of https://git.mokoconsulting.tech/MokoConsulting/MokoWaaS into dev
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2026-06-02 15:33:39 -05:00
33ce8b115c
feat: wire ACL checks into all controller actions and views
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Every view and AJAX task now checks its specific ACL permission:
- display() checks VIEW_ACL map per view name
- togglePlugin → mokowaas.plugins.toggle
- clearCache → mokowaas.cache
- installExtension → mokowaas.extensions
- saveHtaccess/generateHtaccess → mokowaas.htaccess
- createTicket → mokowaas.tickets.create
- addTicketReply/updateTicketStatus → mokowaas.tickets
Super admins (core.admin) always bypass all checks.
Refactored to use checkAcl/jsonResponse/jsonForbidden helpers.
Default ACL applied on dev:
- Super Users: all permissions
- Administrator: cache + ticket assign
- Manager: dashboard + tickets (view/create)
- Others: no access
Authored-by: Moko Consulting
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com >
2026-06-02 15:33:33 -05:00
4684c4a1eb
chore(version): auto-bump 02.32.32 [skip ci]
2026-06-02 20:31:13 +00:00
e69953ad17
Merge branch 'dev' of https://git.mokoconsulting.tech/MokoConsulting/MokoWaaS into dev
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2026-06-02 15:31:02 -05:00
b50661d9ee
feat: component ACL permissions for MokoWaaS
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Added access.xml with granular permissions:
- core.admin / core.manage (Joomla standard)
- mokowaas.dashboard — view the control panel
- mokowaas.extensions — install/uninstall Moko packages
- mokowaas.htaccess — edit .htaccess configuration
- mokowaas.tickets — view helpdesk tickets
- mokowaas.tickets.create — create new tickets
- mokowaas.tickets.assign — assign tickets to users
- mokowaas.plugins.toggle — enable/disable feature plugins
- mokowaas.cache — clear Joomla cache
Configurable per user group in Options > Permissions tab.
Also moved MokoWaaS to top of admin sidebar menu.
Authored-by: Moko Consulting
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com >
2026-06-02 15:30:57 -05:00
6798a5da7e
chore(version): auto-bump 02.32.31 [skip ci]
2026-06-02 20:25:37 +00:00
7425c412fc
Merge branch 'dev' of https://git.mokoconsulting.tech/MokoConsulting/MokoWaaS into dev
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2026-06-02 15:25:14 -05:00
7f64651517
feat: helpdesk / ticket system with SLA tracking
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Full helpdesk built into com_mokowaas:
Ticket List View (view=tickets):
- Status summary cards (open, in progress, waiting, resolved, closed, SLA overdue)
- Filterable table (status, priority, category)
- SLA highlighting (red=overdue, yellow=at risk)
- New ticket modal with category, priority, description
Ticket Detail View (view=ticket):
- Conversation thread with replies
- Internal notes (staff-only, yellow highlight)
- Canned response selector
- Status action buttons (reopen, in progress, waiting, resolve, close)
- SLA response/resolution due with overdue indicators
- Ticket metadata sidebar
Model (TicketsModel):
- getTickets with filters, getTicket with replies
- createTicket with auto-assign from category + SLA deadlines
- addReply with SLA response tracking
- updateStatus with resolved/closed timestamps
- getCategories, getCannedResponses
- getStatusCounts, getOverdueTickets
Database:
- #__mokowaas_tickets (status, priority, SLA fields)
- #__mokowaas_ticket_replies (with internal notes)
- #__mokowaas_ticket_categories (SLA + auto-assign config)
- #__mokowaas_ticket_canned (response templates)
- 5 default categories with SLA presets
Authored-by: Moko Consulting
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com >
2026-06-02 15:25:08 -05:00
8ea724116c
chore(version): auto-bump 02.32.30 [skip ci]
2026-06-02 19:59:12 +00:00
94b20b0c54
Merge branch 'dev' of https://git.mokoconsulting.tech/MokoConsulting/MokoWaaS into dev
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2026-06-02 14:58:59 -05:00
Jonathan Miller