feat: expanded automation — Joomla event triggers, create_ticket action, behavior options (#151)

New trigger events hooked into core plugin:
- user_login — fires on successful Joomla login
- user_register — fires on new user creation
- user_login_failed — fires on failed login attempt

New action type: create_ticket with behavior options:
- append: add reply to existing open ticket (same user+category)
- always_new: always create a new ticket
- skip_if_open: do nothing if open ticket exists

New method: runSystemEventAutomation() for non-ticket events
that builds a virtual context object from event data.

Automation rules can now create tickets from any system event,
with intelligent deduplication to avoid ticket spam.

Authored-by: Moko Consulting
Co-Authored-By: Claude Opus 4.6 (1M context) <noreply@anthropic.com>

src/packages/com_mokowaas/admin/src/Model/TicketsModel.php

@@ -608,10 +608,116 @@ class TicketsModel extends BaseDatabaseModel
 						}
 					}
 					break;
+
+				case 'create_ticket':
+					// value = JSON: {"subject":"...","body":"...","category_id":1,"priority":"normal","behavior":"append"}
+					$ticketData = json_decode($value, true) ?: [];
+					$behavior   = $ticketData['behavior'] ?? 'append';
+					$userId     = (int) ($ticket->created_by ?? 0);
+					$catId      = (int) ($ticketData['category_id'] ?? 0);
+
+					if ($behavior === 'append' && $userId > 0)
+					{
+						// Check for existing open ticket from this user in this category
+						$db->setQuery(
+							$db->getQuery(true)
+								->select($db->quoteName('id'))
+								->from($db->quoteName('#__mokowaas_tickets'))
+								->where($db->quoteName('created_by') . ' = ' . $userId)
+								->where($db->quoteName('status') . ' NOT IN (' . $db->quote('resolved') . ',' . $db->quote('closed') . ')')
+								->where($catId ? $db->quoteName('category_id') . ' = ' . $catId : '1=1')
+								->order($db->quoteName('created') . ' DESC')
+								->setLimit(1)
+						);
+						$existingId = (int) $db->loadResult();
+
+						if ($existingId)
+						{
+							$this->addReply($existingId, $ticketData['body'] ?? 'Automation event', true);
+							break;
+						}
+					}
+					elseif ($behavior === 'skip_if_open' && $userId > 0)
+					{
+						$db->setQuery(
+							$db->getQuery(true)
+								->select('COUNT(*)')
+								->from($db->quoteName('#__mokowaas_tickets'))
+								->where($db->quoteName('created_by') . ' = ' . $userId)
+								->where($db->quoteName('status') . ' NOT IN (' . $db->quote('resolved') . ',' . $db->quote('closed') . ')')
+						);
+
+						if ((int) $db->loadResult() > 0)
+						{
+							break;
+						}
+					}
+
+					// Create new ticket
+					$this->createTicket([
+						'subject'     => $ticketData['subject'] ?? 'Automation: ' . ($ticket->subject ?? 'System event'),
+						'body'        => $ticketData['body'] ?? '',
+						'priority'    => $ticketData['priority'] ?? 'normal',
+						'category_id' => $catId,
+					]);
+					break;
 			}
 		}
 	}
 
+	/**
+	 * Run automation for a system event (not tied to a specific ticket).
+	 * Creates a virtual ticket context from event data.
+	 */
+	public function runSystemEventAutomation(string $event, array $eventData = []): void
+	{
+		try
+		{
+			$db = $this->getDatabase();
+
+			$query = $db->getQuery(true)
+				->select('*')
+				->from($db->quoteName('#__mokowaas_ticket_automation'))
+				->where($db->quoteName('trigger_event') . ' = ' . $db->quote($event))
+				->where($db->quoteName('enabled') . ' = 1')
+				->order($db->quoteName('ordering') . ' ASC');
+			$db->setQuery($query);
+			$rules = $db->loadObjectList() ?: [];
+
+			if (empty($rules))
+			{
+				return;
+			}
+
+			// Build a virtual ticket-like object from event data
+			$context = (object) array_merge([
+				'id'         => 0,
+				'subject'    => $eventData['subject'] ?? $event,
+				'body'       => $eventData['body'] ?? '',
+				'status'     => 'open',
+				'priority'   => $eventData['priority'] ?? 'normal',
+				'created_by' => $eventData['user_id'] ?? 0,
+				'created'    => gmdate('Y-m-d H:i:s'),
+				'age_hours'  => 0,
+			], $eventData);
+
+			foreach ($rules as $rule)
+			{
+				$conditions = json_decode($rule->conditions, true) ?: [];
+				$actions    = json_decode($rule->actions, true) ?: [];
+
+				if (empty($conditions) || $this->evaluateConditions($conditions, $context))
+				{
+					$this->executeActions($actions, 0, $context);
+				}
+			}
+		}
+		catch (\Throwable $e)
+		{
+			\Joomla\CMS\Log\Log::add('System event automation error: ' . $e->getMessage(), \Joomla\CMS\Log\Log::WARNING, 'mokowaas');
+		}
+	}
+
 	/**
 	 * Get all automation rules.
 	 */

src/packages/plg_system_mokowaas/Extension/MokoWaaS.php

@@ -938,11 +938,57 @@ class MokoWaaS extends CMSPlugin implements BootableExtensionInterface
 			return;
 		}
 
-		// NOTE: warnMissingLicenseKey and enforceAdminRestrictions
-		// are now handled by feature plugins (deferred / tenant)
 		$this->protectPlugin();
 	}
 
+	// ------------------------------------------------------------------
+	// Automation event hooks (#151) — delegate to ticket automation engine
+	// ------------------------------------------------------------------
+
+	public function onUserLogin($user, $options = [])
+	{
+		$this->fireTicketAutomation('user_login', [
+			'user_id'  => $user['id'] ?? 0,
+			'username' => $user['username'] ?? '',
+			'subject'  => 'User login: ' . ($user['username'] ?? ''),
+			'body'     => 'User ' . ($user['username'] ?? '') . ' logged in from ' . ($_SERVER['REMOTE_ADDR'] ?? ''),
+		]);
+	}
+
+	public function onUserAfterSave($user, $isNew, $success, $msg)
+	{
+		if ($isNew && $success)
+		{
+			$this->fireTicketAutomation('user_register', [
+				'user_id'  => $user['id'] ?? 0,
+				'username' => $user['username'] ?? '',
+				'subject'  => 'New user registered: ' . ($user['username'] ?? ''),
+				'body'     => 'New user: ' . ($user['name'] ?? '') . ' (' . ($user['email'] ?? '') . ')',
+			]);
+		}
+	}
+
+	public function onUserLoginFailure($response)
+	{
+		$this->fireTicketAutomation('user_login_failed', [
+			'subject' => 'Failed login attempt',
+			'body'    => 'Failed login from ' . ($_SERVER['REMOTE_ADDR'] ?? '') . ': ' . ($response['username'] ?? ''),
+		]);
+	}
+
+	private function fireTicketAutomation(string $event, array $data): void
+	{
+		try
+		{
+			$model = new \Moko\Component\MokoWaaS\Administrator\Model\TicketsModel();
+			$model->runSystemEventAutomation($event, $data);
+		}
+		catch (\Throwable $e)
+		{
+			// Silent — automation should never break the main flow
+		}
+	}
+
 	/**
 	 * Inject visual branding into the document head.
 	 *