chore: remove helpdesk/ticket system (migrating to MokoSuiteCRM #67)

- Removed ticket views, models, controllers (ticket, tickets, ticketsettings)
- Removed plg_task_mokosuiteclient_tickets plugin and source
- Removed from package manifest, enablePlugin, protectExtensions
- Removed Helpdesk entry from sidebar menu
- Ticket tables kept in SQL for migration compatibility
- See MokoSuiteClient#233, MokoSuiteCRM#67

source/packages/com_mokosuiteclient/admin/src/View/Ticket/HtmlView.php

@@ -1,72 +0,0 @@
-<?php
-/**
- * @package     MokoSuiteClient
- * @subpackage  com_mokosuiteclient
- * @copyright   Copyright (C) 2026 Moko Consulting. All rights reserved.
- * @license     GNU General Public License version 3 or later; see LICENSE
- */
-
-namespace Moko\Component\MokoSuiteClient\Administrator\View\Ticket;
-
-defined('_JEXEC') or die;
-
-use Joomla\CMS\Factory;
-use Joomla\CMS\Language\Text;
-use Joomla\CMS\MVC\View\HtmlView as BaseHtmlView;
-use Joomla\CMS\Toolbar\ToolbarHelper;
-
-class HtmlView extends BaseHtmlView
-{
-	protected $ticket;
-	protected $cannedResponses = [];
-	protected $statuses = [];
-	protected $priorities = [];
-	protected $customFields = [];
-	protected $fieldValues = [];
-	protected $attachments = [];
-
-	public function display($tpl = null)
-	{
-		$model = $this->getModel('Tickets');
-		$id    = Factory::getApplication()->getInput()->getInt('id', 0);
-
-		$this->ticket          = $model->getTicket($id);
-		$this->cannedResponses = $model->getCannedResponses((int) ($this->ticket->category_id ?? 0));
-		$this->statuses        = $model->getStatuses();
-		$this->priorities      = $model->getPriorities();
-
-		// Load custom fields for this ticket's category
-		if ($this->ticket && $this->ticket->category_id)
-		{
-			$groups = $model->getFieldGroupsForCategory((int) $this->ticket->category_id);
-			$groupIds = array_column($groups, 'id');
-			$this->customFields = $model->getFieldsForGroups($groupIds);
-			$this->fieldValues  = $model->getFieldValues($id);
-		}
-
-		// Load attachments
-		$this->attachments = \Moko\Component\MokoSuiteClient\Administrator\Service\AttachmentService::getForTicket($id);
-
-		if (!$this->ticket)
-		{
-			Factory::getApplication()->enqueueMessage('Ticket not found.', 'error');
-			Factory::getApplication()->redirect('index.php?option=com_mokosuiteclient&view=tickets');
-
-			return;
-		}
-
-		$this->addToolbar();
-
-		$wa = Factory::getApplication()->getDocument()->getWebAssetManager();
-		$wa->registerAndUseStyle('com_mokosuiteclient.dashboard', 'com_mokosuiteclient/dashboard.css');
-
-		parent::display($tpl);
-	}
-
-	protected function addToolbar(): void
-	{
-		$title = $this->ticket ? 'Ticket #' . $this->ticket->id . ' — ' . $this->ticket->subject : 'Ticket';
-		ToolbarHelper::title($title, 'headphones');
-		ToolbarHelper::back('JTOOLBAR_BACK', 'index.php?option=com_mokosuiteclient&view=tickets');
-	}
-}

source/packages/com_mokosuiteclient/admin/src/View/Tickets/HtmlView.php

@@ -1,67 +0,0 @@
-<?php
-/**
- * @package     MokoSuiteClient
- * @subpackage  com_mokosuiteclient
- * @copyright   Copyright (C) 2026 Moko Consulting. All rights reserved.
- * @license     GNU General Public License version 3 or later; see LICENSE
- */
-
-namespace Moko\Component\MokoSuiteClient\Administrator\View\Tickets;
-
-defined('_JEXEC') or die;
-
-use Joomla\CMS\Factory;
-use Joomla\CMS\Language\Text;
-use Joomla\CMS\MVC\View\HtmlView as BaseHtmlView;
-use Joomla\CMS\Toolbar\ToolbarHelper;
-
-class HtmlView extends BaseHtmlView
-{
-	protected $tickets = [];
-	protected $categories = [];
-	protected $statusCounts;
-	protected $overdue = [];
-	protected $atsAvailable = null;
-	protected $contacts = [];
-	protected $statuses = [];
-	protected $priorities = [];
-	protected $backendUsers = [];
-	protected $userGroups = [];
-
-	public function display($tpl = null)
-	{
-		$model = $this->getModel();
-		$app   = Factory::getApplication();
-
-		$filters = [
-			'status_id'   => $app->getInput()->getInt('filter_status', 0),
-			'priority_id' => $app->getInput()->getInt('filter_priority', 0),
-			'category_id' => $app->getInput()->getInt('filter_category', 0),
-			'contact_id'  => $app->getInput()->getInt('filter_contact', 0),
-		];
-
-		$this->tickets      = $model->getTickets($filters);
-		$this->categories   = $model->getCategories();
-		$this->statuses     = $model->getStatuses();
-		$this->priorities   = $model->getPriorities();
-		$this->statusCounts = $model->getStatusCounts();
-		$this->overdue      = $model->getOverdueTickets();
-		$this->atsAvailable = $model->checkAtsAvailable();
-		$this->contacts     = $model->getContacts();
-		$this->backendUsers = $model->getBackendUsers();
-		$this->userGroups   = $model->getUserGroups();
-
-		$this->addToolbar();
-
-		$wa = Factory::getApplication()->getDocument()->getWebAssetManager();
-		$wa->registerAndUseStyle('com_mokosuiteclient.dashboard', 'com_mokosuiteclient/dashboard.css');
-
-		parent::display($tpl);
-	}
-
-	protected function addToolbar(): void
-	{
-		ToolbarHelper::title(Text::_('COM_MOKOSUITECLIENT_TICKETS_TITLE'), 'headphones');
-		ToolbarHelper::back('JTOOLBAR_BACK', 'index.php?option=com_mokosuiteclient');
-	}
-}

source/packages/com_mokosuiteclient/admin/src/View/Ticketsettings/HtmlView.php

@@ -1,41 +0,0 @@
-<?php
-/**
- * Copyright (C) 2026 Moko Consulting <hello@mokoconsulting.tech>
- *
- * SPDX-LICENSE-IDENTIFIER: GPL-3.0-or-later
- *
- * @package    MokoSuiteClient
- * @subpackage Component
- */
-
-namespace Moko\Component\MokoSuiteClient\Administrator\View\Ticketsettings;
-
-defined('_JEXEC') or die;
-
-use Joomla\CMS\Language\Text;
-use Joomla\CMS\MVC\View\HtmlView as BaseHtmlView;
-use Joomla\CMS\Toolbar\ToolbarHelper;
-
-class HtmlView extends BaseHtmlView
-{
-	protected $statuses = [];
-	protected $priorities = [];
-
-	public function display($tpl = null)
-	{
-		$model = $this->getModel('Tickets');
-
-		$this->statuses   = $model->getStatuses();
-		$this->priorities = $model->getPriorities();
-
-		$this->addToolbar();
-
-		parent::display($tpl);
-	}
-
-	protected function addToolbar(): void
-	{
-		ToolbarHelper::title(Text::_('COM_MOKOSUITECLIENT_TICKET_SETTINGS'), 'cog');
-		ToolbarHelper::back('JTOOLBAR_BACK', 'index.php?option=com_mokosuiteclient&view=tickets');
-	}
-}

source/packages/com_mokosuiteclient/admin/src/View/Ticketsettings/index.html

@@ -1 +0,0 @@
-<html><body bgcolor="#FFFFFF"></body></html>

source/packages/com_mokosuiteclient/admin/tmpl/ticket/default.php

@@ -1,365 +0,0 @@
-<?php
-defined('_JEXEC') or die;
-
-use Joomla\CMS\HTML\HTMLHelper;
-use Joomla\CMS\Language\Text;
-use Joomla\CMS\Router\Route;
-use Joomla\CMS\Session\Session;
-
-$t       = $this->ticket;
-$canned  = $this->cannedResponses;
-$token   = Session::getFormToken();
-$attachments = $this->attachments;
-$downloadUrl = Route::_('index.php?option=com_mokosuiteclient&task=display.downloadAttachment');
-$uploadUrl   = Route::_('index.php?option=com_mokosuiteclient&task=display.uploadAttachment&format=json');
-$deleteAttUrl = Route::_('index.php?option=com_mokosuiteclient&task=display.deleteAttachment&format=json');
-
-// Group attachments by reply_id (null = ticket-level)
-$attByReply = [];
-foreach ($attachments as $att) {
-	$key = $att->reply_id ?? 0;
-	$attByReply[$key][] = $att;
-}
-
-$statuses   = $this->statuses ?? [];
-$priorities = $this->priorities ?? [];
-?>
-
-<div id="mokosuiteclient-ticket" class="row">
-	<!-- Left: conversation thread -->
-	<div class="col-12 col-xl-8">
-		<!-- Original ticket -->
-		<div class="card mb-3">
-			<div class="card-header d-flex justify-content-between align-items-center">
-				<div>
-					<strong><?php echo $this->escape($t->created_by_name); ?></strong>
-					<small class="text-muted ms-2"><?php echo HTMLHelper::_('date', $t->created, Text::_('DATE_FORMAT_LC2')); ?></small>
-				</div>
-				<span class="badge bg-dark">Original</span>
-			</div>
-			<div class="card-body">
-				<?php echo nl2br($this->escape($t->body)); ?>
-				<?php if (!empty($attByReply[0])): ?>
-				<hr>
-				<div class="small">
-					<strong>Attachments:</strong>
-					<?php foreach ($attByReply[0] as $att): ?>
-					<a href="<?php echo $downloadUrl . '&id=' . $att->id; ?>" class="d-inline-block me-3">
-						<span class="icon-download"></span> <?php echo $this->escape($att->filename); ?>
-						<span class="text-muted">(<?php echo \Moko\Component\MokoSuiteClient\Administrator\Service\AttachmentService::formatSize($att->filesize); ?>)</span>
-					</a>
-					<?php endforeach; ?>
-				</div>
-				<?php endif; ?>
-			</div>
-		</div>
-
-		<!-- Replies -->
-		<?php foreach ($t->replies as $reply): ?>
-		<div class="card mb-3 <?php echo $reply->is_internal ? 'border-warning' : ''; ?>">
-			<div class="card-header d-flex justify-content-between align-items-center">
-				<div>
-					<strong><?php echo $this->escape($reply->user_name ?? 'System'); ?></strong>
-					<small class="text-muted ms-2"><?php echo HTMLHelper::_('date', $reply->created, Text::_('DATE_FORMAT_LC2')); ?></small>
-				</div>
-				<?php if ($reply->is_internal): ?>
-				<span class="badge bg-warning text-dark">Internal Note</span>
-				<?php endif; ?>
-			</div>
-			<div class="card-body">
-				<?php echo nl2br($this->escape($reply->body)); ?>
-				<?php if (!empty($attByReply[$reply->id])): ?>
-				<hr>
-				<div class="small">
-					<strong>Attachments:</strong>
-					<?php foreach ($attByReply[$reply->id] as $att): ?>
-					<a href="<?php echo $downloadUrl . '&id=' . $att->id; ?>" class="d-inline-block me-3">
-						<span class="icon-download"></span> <?php echo $this->escape($att->filename); ?>
-						<span class="text-muted">(<?php echo \Moko\Component\MokoSuiteClient\Administrator\Service\AttachmentService::formatSize($att->filesize); ?>)</span>
-					</a>
-					<?php endforeach; ?>
-				</div>
-				<?php endif; ?>
-			</div>
-		</div>
-		<?php endforeach; ?>
-
-		<!-- Reply form -->
-		<div class="card mb-3">
-			<div class="card-header"><strong>Reply</strong></div>
-			<div class="card-body">
-				<?php if (!empty($canned)): ?>
-				<div class="mb-2">
-					<select class="form-select form-select-sm" id="canned-select">
-						<option value="">Insert canned response...</option>
-						<?php foreach ($canned as $c): ?>
-						<option value="<?php echo $this->escape($c->body); ?>"><?php echo $this->escape($c->title); ?></option>
-						<?php endforeach; ?>
-					</select>
-				</div>
-				<?php endif; ?>
-				<textarea id="reply-body" class="form-control mb-2" rows="5" placeholder="Type your reply..."></textarea>
-				<div class="mb-2">
-					<input type="file" id="reply-attachments" class="form-control form-control-sm" multiple
-						accept=".jpg,.jpeg,.png,.gif,.webp,.pdf,.doc,.docx,.xls,.xlsx,.csv,.txt,.zip">
-				</div>
-				<div class="d-flex gap-2">
-					<button type="button" class="btn btn-primary" id="btn-reply"
-						data-url="<?php echo Route::_('index.php?option=com_mokosuiteclient&task=display.addTicketReply&format=json'); ?>"
-						data-ticket="<?php echo $t->id; ?>" data-token="<?php echo $token; ?>">
-						<span class="icon-reply"></span> Send Reply
-					</button>
-					<button type="button" class="btn btn-outline-warning" id="btn-internal"
-						data-url="<?php echo Route::_('index.php?option=com_mokosuiteclient&task=display.addTicketReply&format=json'); ?>"
-						data-ticket="<?php echo $t->id; ?>" data-token="<?php echo $token; ?>" data-internal="1">
-						<span class="icon-eye-slash"></span> Internal Note
-					</button>
-				</div>
-			</div>
-		</div>
-	</div>
-
-	<!-- Right: ticket metadata -->
-	<div class="col-12 col-xl-4">
-		<div class="card mb-3">
-			<div class="card-header"><strong>Details</strong></div>
-			<div class="card-body">
-				<table class="table table-sm mb-0">
-					<tr><td class="text-muted">Status</td><td><span class="badge <?php echo $this->escape($t->status_color ?? 'bg-secondary'); ?>"><?php echo $this->escape($t->status_title ?? $t->status); ?></span></td></tr>
-					<tr><td class="text-muted">Priority</td><td><span class="badge <?php echo $this->escape($t->priority_color ?? 'bg-secondary'); ?>"><?php echo $this->escape($t->priority_title ?? $t->priority); ?></span></td></tr>
-					<tr><td class="text-muted">Category</td><td><?php echo $this->escape($t->category_title ?? '—'); ?></td></tr>
-					<tr><td class="text-muted">Created By</td><td><?php echo $this->escape($t->created_by_name); ?><br><small><?php echo $this->escape($t->created_by_email ?? ''); ?></small></td></tr>
-					<tr><td class="text-muted">Assigned To</td><td><?php
-						if (!empty($t->assignees)) {
-							foreach ($t->assignees as $a) {
-								$icon = $a->assignee_type === 'group' ? '<span class="icon-users"></span> ' : '<span class="icon-user"></span> ';
-								echo '<div>' . $icon . $this->escape($a->name) . '</div>';
-							}
-						} else {
-							echo '<em>Unassigned</em>';
-						}
-					?></td></tr>
-					<?php if ($t->contact_id): ?>
-					<tr><td class="text-muted">Contact</td><td>
-						<a href="<?php echo Route::_('index.php?option=com_contact&task=contact.edit&id=' . (int) $t->contact_id); ?>">
-							<?php echo $this->escape($t->contact_name ?? 'Contact #' . $t->contact_id); ?>
-						</a>
-						<?php if (!empty($t->contact_email)): ?><br><small><?php echo $this->escape($t->contact_email); ?></small><?php endif; ?>
-						<?php if (!empty($t->contact_phone)): ?><br><small><?php echo $this->escape($t->contact_phone); ?></small><?php endif; ?>
-					</td></tr>
-					<?php endif; ?>
-					<tr><td class="text-muted">Created</td><td><?php echo HTMLHelper::_('date', $t->created, Text::_('DATE_FORMAT_LC2')); ?></td></tr>
-					<?php if ($t->resolved): ?><tr><td class="text-muted">Resolved</td><td><?php echo HTMLHelper::_('date', $t->resolved, Text::_('DATE_FORMAT_LC2')); ?></td></tr><?php endif; ?>
-					<?php if ($t->closed): ?><tr><td class="text-muted">Closed</td><td><?php echo HTMLHelper::_('date', $t->closed, Text::_('DATE_FORMAT_LC2')); ?></td></tr><?php endif; ?>
-					<tr><td class="text-muted">Replies</td><td><?php echo $t->reply_count; ?></td></tr>
-				</table>
-			</div>
-		</div>
-
-		<!-- SLA -->
-		<?php if ($t->sla_response_due || $t->sla_resolution_due): ?>
-		<div class="card mb-3">
-			<div class="card-header"><strong>SLA</strong></div>
-			<div class="card-body">
-				<?php if ($t->sla_response_due): ?>
-				<div class="mb-2">
-					<small class="text-muted">Response Due</small><br>
-					<?php
-						$responseOverdue = !$t->sla_responded && strtotime($t->sla_response_due) < time();
-					?>
-					<span class="<?php echo $t->sla_responded ? 'text-success' : ($responseOverdue ? 'text-danger fw-bold' : ''); ?>">
-						<?php echo $t->sla_responded ? 'Responded' : HTMLHelper::_('date', $t->sla_response_due, Text::_('DATE_FORMAT_LC4')); ?>
-						<?php echo $responseOverdue ? ' OVERDUE' : ''; ?>
-					</span>
-				</div>
-				<?php endif; ?>
-				<?php if ($t->sla_resolution_due): ?>
-				<div>
-					<small class="text-muted">Resolution Due</small><br>
-					<?php
-						$resolutionOverdue = !!empty($t->status_is_closed) && strtotime($t->sla_resolution_due) < time();
-					?>
-					<span class="<?php echo !empty($t->status_is_closed) ? 'text-success' : ($resolutionOverdue ? 'text-danger fw-bold' : ''); ?>">
-						<?php echo !empty($t->status_is_closed) ? 'Met' : HTMLHelper::_('date', $t->sla_resolution_due, Text::_('DATE_FORMAT_LC4')); ?>
-						<?php echo $resolutionOverdue ? ' OVERDUE' : ''; ?>
-					</span>
-				</div>
-				<?php endif; ?>
-			</div>
-		</div>
-		<?php endif; ?>
-
-		<!-- Satisfaction Rating -->
-		<?php
-		$isClosed = in_array($t->status, ['resolved', 'closed'], true);
-		$hasRating = !empty($t->satisfaction_rating);
-		?>
-		<?php if ($hasRating): ?>
-		<div class="card mb-3">
-			<div class="card-header"><strong>Satisfaction</strong></div>
-			<div class="card-body text-center">
-				<div class="mb-1">
-					<?php for ($s = 1; $s <= 5; $s++): ?>
-					<span style="font-size:1.5rem;color:<?php echo $s <= $t->satisfaction_rating ? '#f5a623' : '#dee2e6'; ?>;">&#9733;</span>
-					<?php endfor; ?>
-				</div>
-				<div class="text-muted small"><?php echo $t->satisfaction_rating; ?>/5</div>
-				<?php if (!empty($t->satisfaction_feedback)): ?>
-				<p class="small mt-2 mb-0"><?php echo $this->escape($t->satisfaction_feedback); ?></p>
-				<?php endif; ?>
-			</div>
-		</div>
-		<?php elseif ($isClosed): ?>
-		<div class="card mb-3" id="rating-card">
-			<div class="card-header"><strong>Rate this Support</strong></div>
-			<div class="card-body text-center">
-				<div class="mb-2" id="star-rating">
-					<?php for ($s = 1; $s <= 5; $s++): ?>
-					<span class="star-btn" data-value="<?php echo $s; ?>" style="font-size:2rem;cursor:pointer;color:#dee2e6;">&#9733;</span>
-					<?php endfor; ?>
-				</div>
-				<textarea id="rating-feedback" class="form-control form-control-sm mb-2" rows="2" placeholder="Optional feedback..."></textarea>
-				<button type="button" class="btn btn-primary btn-sm" id="btn-rate"
-					data-url="<?php echo Route::_('index.php?option=com_mokosuiteclient&task=display.rateTicket&format=json'); ?>"
-					data-ticket="<?php echo $t->id; ?>" data-token="<?php echo $token; ?>" disabled>
-					Submit Rating
-				</button>
-			</div>
-		</div>
-		<?php endif; ?>
-
-		<!-- Status actions -->
-		<div class="card mb-3">
-			<div class="card-header"><strong>Actions</strong></div>
-			<div class="card-body d-grid gap-2">
-				<?php foreach ($statuses as $s): ?>
-				<?php if ((int) $s->id !== (int) $t->status_id): ?>
-				<button type="button" class="btn btn-sm btn-outline-<?php echo $s->is_closed ? 'danger' : 'secondary'; ?> btn-status"
-					data-url="<?php echo Route::_('index.php?option=com_mokosuiteclient&task=display.updateTicketStatus&format=json'); ?>"
-					data-ticket="<?php echo $t->id; ?>" data-status="<?php echo $s->id; ?>" data-token="<?php echo $token; ?>">
-					<?php echo $this->escape($s->title); ?>
-				</button>
-				<?php endif; ?>
-				<?php endforeach; ?>
-			</div>
-		</div>
-
-		<!-- Custom Fields -->
-		<?php if (!empty($this->customFields)): ?>
-		<div class="card mb-3">
-			<div class="card-header"><strong>Custom Fields</strong></div>
-			<div class="card-body">
-				<table class="table table-sm mb-0">
-					<?php foreach ($this->customFields as $field): ?>
-					<tr>
-						<td class="text-muted"><?php echo $this->escape($field->title); ?></td>
-						<td><?php echo $this->escape($this->fieldValues[(int) $field->id] ?? '—'); ?></td>
-					</tr>
-					<?php endforeach; ?>
-				</table>
-			</div>
-		</div>
-		<?php endif; ?>
-	</div>
-</div>
-
-<script>
-document.addEventListener('DOMContentLoaded', function() {
-	// Canned response insert
-	var cannedSel = document.getElementById('canned-select');
-	if (cannedSel) {
-		cannedSel.addEventListener('change', function() {
-			if (this.value) { document.getElementById('reply-body').value = this.value; this.selectedIndex = 0; }
-		});
-	}
-
-	// Reply buttons (with attachment upload)
-	document.querySelectorAll('#btn-reply, #btn-internal').forEach(function(btn) {
-		btn.addEventListener('click', function() {
-			var body = document.getElementById('reply-body').value.trim();
-			var fileInput = document.getElementById('reply-attachments');
-			if (!body && (!fileInput || !fileInput.files.length)) return;
-			var el = this;
-			el.disabled = true;
-			var fd = new FormData();
-			fd.append('ticket_id', el.dataset.ticket);
-			fd.append('body', body || '(attachment)');
-			fd.append('is_internal', el.dataset.internal || '0');
-			fd.append(el.dataset.token, '1');
-			fetch(el.dataset.url, {method:'POST', body:fd, headers:{'X-Requested-With':'XMLHttpRequest'}})
-				.then(function(r){return r.json()})
-				.then(function(d){
-					if (!d.success) { Joomla.renderMessages({error:[d.message]}); el.disabled = false; return; }
-					// Upload attachments if any
-					if (fileInput && fileInput.files.length > 0) {
-						var afd = new FormData();
-						afd.append('ticket_id', el.dataset.ticket);
-						if (d.reply_id) afd.append('reply_id', d.reply_id);
-						for (var i = 0; i < fileInput.files.length; i++) {
-							afd.append('attachments[' + i + ']', fileInput.files[i]);
-						}
-						afd.append(el.dataset.token, '1');
-						fetch('<?php echo $uploadUrl; ?>', {method:'POST', body:afd, headers:{'X-Requested-With':'XMLHttpRequest'}})
-							.then(function(){ location.reload(); });
-					} else {
-						location.reload();
-					}
-				})
-				.catch(function(){ el.disabled = false; });
-		});
-	});
-
-	// Status buttons
-	document.querySelectorAll('.btn-status').forEach(function(btn) {
-		btn.addEventListener('click', function() {
-			var el = this;
-			el.disabled = true;
-			var fd = new FormData();
-			fd.append('ticket_id', el.dataset.ticket);
-			fd.append('status', el.dataset.status);
-			fd.append(el.dataset.token, '1');
-			fetch(el.dataset.url, {method:'POST', body:fd, headers:{'X-Requested-With':'XMLHttpRequest'}})
-				.then(function(r){return r.json()})
-				.then(function(d){ if(d.success) location.reload(); else Joomla.renderMessages({error:[d.message]}); })
-				.finally(function(){ el.disabled = false; });
-		});
-	});
-	// Star rating
-	var selectedRating = 0;
-	document.querySelectorAll('.star-btn').forEach(function(star) {
-		star.addEventListener('mouseenter', function() {
-			var val = parseInt(this.dataset.value);
-			document.querySelectorAll('.star-btn').forEach(function(s) {
-				s.style.color = parseInt(s.dataset.value) <= val ? '#f5a623' : '#dee2e6';
-			});
-		});
-		star.addEventListener('mouseleave', function() {
-			document.querySelectorAll('.star-btn').forEach(function(s) {
-				s.style.color = parseInt(s.dataset.value) <= selectedRating ? '#f5a623' : '#dee2e6';
-			});
-		});
-		star.addEventListener('click', function() {
-			selectedRating = parseInt(this.dataset.value);
-			document.getElementById('btn-rate').disabled = false;
-		});
-	});
-
-	var rateBtn = document.getElementById('btn-rate');
-	if (rateBtn) {
-		rateBtn.addEventListener('click', function() {
-			if (!selectedRating) return;
-			var el = this;
-			el.disabled = true;
-			var fd = new FormData();
-			fd.append('ticket_id', el.dataset.ticket);
-			fd.append('rating', selectedRating);
-			fd.append('feedback', document.getElementById('rating-feedback').value);
-			fd.append(el.dataset.token, '1');
-			fetch(el.dataset.url, {method:'POST', body:fd, headers:{'X-Requested-With':'XMLHttpRequest'}})
-				.then(function(r){return r.json()})
-				.then(function(d){ if(d.success) location.reload(); else Joomla.renderMessages({error:[d.message]}); })
-				.finally(function(){ el.disabled = false; });
-		});
-	}
-});
-</script>

source/packages/com_mokosuiteclient/admin/tmpl/tickets/default.php

@@ -1,317 +0,0 @@
-<?php
-defined('_JEXEC') or die;
-
-use Joomla\CMS\Factory;
-use Joomla\CMS\HTML\HTMLHelper;
-use Joomla\CMS\Language\Text;
-use Joomla\CMS\Router\Route;
-use Joomla\CMS\Session\Session;
-
-$tickets      = $this->tickets;
-$categories   = $this->categories;
-$statuses     = $this->statuses;
-$priorities   = $this->priorities;
-$counts       = $this->statusCounts;
-$overdue      = $this->overdue;
-$atsAvailable = $this->atsAvailable;
-$token        = Session::getFormToken();
-?>
-
-<div id="mokosuiteclient-tickets">
-	<!-- Status summary cards -->
-	<div class="row g-3 mb-4">
-		<?php foreach ($counts as $sc): ?>
-		<div class="col"><div class="card text-center p-2"><span class="fw-bold fs-4"><?php echo (int) $sc->cnt; ?></span><small class="text-muted"><?php echo $this->escape($sc->title); ?></small></div></div>
-		<?php endforeach; ?>
-		<?php if (\count($overdue) > 0): ?>
-		<div class="col"><div class="card text-center p-2 border-danger"><span class="fw-bold fs-4 text-danger"><?php echo \count($overdue); ?></span><small class="text-danger">SLA Overdue</small></div></div>
-		<?php endif; ?>
-	</div>
-
-	<!-- New ticket + filters -->
-	<div class="d-flex flex-wrap justify-content-between align-items-center mb-3">
-		<div class="d-flex gap-2">
-			<button type="button" class="btn btn-primary" data-bs-toggle="modal" data-bs-target="#newTicketModal">
-				<span class="icon-plus"></span> New Ticket
-			</button>
-			<?php if ($atsAvailable): ?>
-			<button type="button" class="btn btn-outline-info" id="btn-import-ats"
-				data-url="<?php echo Route::_('index.php?option=com_mokosuiteclient&task=display.importAts&format=json'); ?>"
-				data-token="<?php echo $token; ?>"
-				data-tickets="<?php echo $atsAvailable->tickets; ?>"
-				data-posts="<?php echo $atsAvailable->posts; ?>">
-				<span class="icon-upload"></span> Import from Akeeba (<?php echo $atsAvailable->tickets; ?> tickets, <?php echo $atsAvailable->posts; ?> posts)
-			</button>
-			<?php endif; ?>
-		</div>
-		<form method="get" class="d-flex gap-2">
-			<input type="hidden" name="option" value="com_mokosuiteclient">
-			<input type="hidden" name="view" value="tickets">
-			<select name="filter_status" class="form-select form-select-sm" style="width:auto" onchange="this.form.submit()">
-				<option value="">All Statuses</option>
-				<?php foreach ($statuses as $s): ?>
-				<option value="<?php echo $s->id; ?>" <?php echo Factory::getApplication()->getInput()->getInt('filter_status') === (int) $s->id ? 'selected' : ''; ?>><?php echo $this->escape($s->title); ?></option>
-				<?php endforeach; ?>
-			</select>
-			<select name="filter_priority" class="form-select form-select-sm" style="width:auto" onchange="this.form.submit()">
-				<option value="">All Priorities</option>
-				<?php foreach ($priorities as $p): ?>
-				<option value="<?php echo $p->id; ?>" <?php echo Factory::getApplication()->getInput()->getInt('filter_priority') === (int) $p->id ? 'selected' : ''; ?>><?php echo $this->escape($p->title); ?></option>
-				<?php endforeach; ?>
-			</select>
-		</form>
-	</div>
-
-	<!-- Ticket table -->
-	<div class="card">
-		<div class="table-responsive">
-			<table class="table table-striped table-hover mb-0">
-				<thead>
-					<tr>
-						<th>#</th>
-						<th>Subject</th>
-						<th>Status</th>
-						<th>Priority</th>
-						<th>Category</th>
-						<th>Contact</th>
-						<th>Created By</th>
-						<th>Assigned To</th>
-						<th>Created</th>
-						<th>SLA</th>
-					</tr>
-				</thead>
-				<tbody>
-				<?php if (empty($tickets)): ?>
-					<tr><td colspan="10" class="text-center text-muted py-4">No tickets found.</td></tr>
-				<?php else: ?>
-					<?php foreach ($tickets as $t): ?>
-					<?php
-						$slaClass = '';
-						$now = time();
-						if ($t->sla_response_due && !$t->sla_responded && strtotime($t->sla_response_due) < $now) $slaClass = 'table-danger';
-						elseif ($t->sla_resolution_due && strtotime($t->sla_resolution_due) < $now && empty($t->status_is_closed)) $slaClass = 'table-danger';
-						elseif ($t->sla_response_due && !$t->sla_responded && strtotime($t->sla_response_due) < $now + 3600) $slaClass = 'table-warning';
-					?>
-					<tr class="<?php echo $slaClass; ?>">
-						<td><a href="<?php echo Route::_('index.php?option=com_mokosuiteclient&view=ticket&id=' . $t->id); ?>"><?php echo $t->id; ?></a></td>
-						<td><a href="<?php echo Route::_('index.php?option=com_mokosuiteclient&view=ticket&id=' . $t->id); ?>"><?php echo $this->escape(mb_substr($t->subject, 0, 60)); ?></a></td>
-						<td><span class="badge <?php echo $this->escape($t->status_color ?? 'bg-secondary'); ?>"><?php echo $this->escape($t->status_title ?? $t->status); ?></span></td>
-						<td><span class="badge <?php echo $this->escape($t->priority_color ?? 'bg-secondary'); ?>"><?php echo $this->escape($t->priority_title ?? $t->priority); ?></span></td>
-						<td><?php echo $this->escape($t->category_title ?? '—'); ?></td>
-						<td><?php echo $t->contact_name ? '<a href="' . Route::_('index.php?option=com_contact&task=contact.edit&id=' . (int) $t->contact_id) . '">' . $this->escape($t->contact_name) . '</a>' : '—'; ?></td>
-						<td><?php echo $this->escape($t->created_by_name ?? ''); ?></td>
-						<td><?php
-						if (!empty($t->assignees)) {
-							$names = [];
-							foreach ($t->assignees as $a) {
-								$icon = $a->assignee_type === 'group' ? '<span class="icon-users"></span> ' : '';
-								$names[] = $icon . $this->escape($a->name);
-							}
-							echo implode(', ', $names);
-						} else {
-							echo '<em>Unassigned</em>';
-						}
-					?></td>
-						<td class="small"><?php echo HTMLHelper::_('date', $t->created, Text::_('DATE_FORMAT_LC4')); ?></td>
-						<td class="small">
-							<?php if ($t->sla_response_due && !$t->sla_responded): ?>
-								<span title="Response due"><?php echo HTMLHelper::_('date', $t->sla_response_due, Text::_('DATE_FORMAT_LC4')); ?></span>
-							<?php elseif ($t->sla_resolution_due): ?>
-								<span title="Resolution due"><?php echo HTMLHelper::_('date', $t->sla_resolution_due, Text::_('DATE_FORMAT_LC4')); ?></span>
-							<?php else: ?>—<?php endif; ?>
-						</td>
-					</tr>
-					<?php endforeach; ?>
-				<?php endif; ?>
-				</tbody>
-			</table>
-		</div>
-	</div>
-</div>
-
-<!-- New Ticket Modal -->
-<div class="modal fade" id="newTicketModal" tabindex="-1">
-	<div class="modal-dialog modal-lg">
-		<div class="modal-content">
-			<div class="modal-header"><h5 class="modal-title">New Ticket</h5><button type="button" class="btn-close" data-bs-dismiss="modal"></button></div>
-			<div class="modal-body">
-				<!-- KB Search step -->
-				<div id="modal-kb-step">
-					<label class="form-label fw-bold">What's the issue?</label>
-					<div class="input-group mb-3">
-						<input type="text" id="modal-kb-search" class="form-control" placeholder="Describe your issue to search for existing answers...">
-						<button type="button" class="btn btn-outline-primary" id="modal-kb-btn"><span class="icon-search"></span></button>
-					</div>
-					<div id="modal-kb-results" class="list-group mb-3 d-none"></div>
-					<button type="button" class="btn btn-primary" id="modal-show-form">
-						<span class="icon-plus"></span> Create Ticket
-					</button>
-				</div>
-
-				<!-- Ticket form step (hidden initially) -->
-				<form id="modal-ticket-form" class="d-none" method="post" action="<?php echo Route::_('index.php?option=com_mokosuiteclient&task=display.createTicket&format=json'); ?>">
-					<div class="mb-3">
-						<label class="form-label">Subject</label>
-						<input type="text" name="subject" id="modal-subject" class="form-control" required>
-					</div>
-					<div class="row mb-3">
-						<div class="col-md-4">
-							<label class="form-label">Category</label>
-							<select name="category_id" class="form-select">
-								<option value="">— Select —</option>
-								<?php foreach ($categories as $cat): ?>
-								<option value="<?php echo $cat->id; ?>"><?php echo $this->escape($cat->title); ?></option>
-								<?php endforeach; ?>
-							</select>
-						</div>
-						<div class="col-md-4">
-							<label class="form-label">Priority</label>
-							<select name="priority_id" class="form-select">
-								<?php foreach ($priorities as $p): ?>
-								<option value="<?php echo $p->id; ?>" <?php echo $p->is_default ? 'selected' : ''; ?>><?php echo $this->escape($p->title); ?></option>
-								<?php endforeach; ?>
-							</select>
-						</div>
-						<div class="col-md-4">
-							<label class="form-label">Contact</label>
-							<select name="contact_id" class="form-select">
-								<option value="">— None —</option>
-								<?php foreach ($this->contacts as $contact): ?>
-								<option value="<?php echo $contact->id; ?>"><?php echo $this->escape($contact->name); ?></option>
-								<?php endforeach; ?>
-							</select>
-						</div>
-					</div>
-					<div class="row mb-3">
-						<div class="col-md-6">
-							<label class="form-label">Assign Users</label>
-							<select name="assign_users[]" class="form-select" multiple size="4">
-								<?php foreach ($this->backendUsers as $u): ?>
-								<option value="<?php echo $u->id; ?>"><?php echo $this->escape($u->name); ?></option>
-								<?php endforeach; ?>
-							</select>
-							<small class="text-muted">Hold Ctrl/Cmd to select multiple</small>
-						</div>
-						<div class="col-md-6">
-							<label class="form-label">Assign Groups</label>
-							<select name="assign_groups[]" class="form-select" multiple size="4">
-								<?php foreach ($this->userGroups as $g): ?>
-								<option value="<?php echo $g->id; ?>"><?php echo $this->escape($g->title); ?></option>
-								<?php endforeach; ?>
-							</select>
-							<small class="text-muted">Hold Ctrl/Cmd to select multiple</small>
-						</div>
-					</div>
-					<div class="mb-3">
-						<label class="form-label">Description</label>
-						<textarea name="body" class="form-control" rows="6" required></textarea>
-					</div>
-					<input type="hidden" name="<?php echo $token; ?>" value="1">
-					<div class="d-flex gap-2">
-						<button type="submit" class="btn btn-primary"><span class="icon-plus"></span> Create Ticket</button>
-						<button type="button" class="btn btn-secondary" data-bs-dismiss="modal">Cancel</button>
-					</div>
-				</form>
-			</div>
-		</div>
-	</div>
-</div>
-
-<script>
-// Modal KB search
-var modalSearch = document.getElementById('modal-kb-search');
-var modalSearchBtn = document.getElementById('modal-kb-btn');
-var modalResults = document.getElementById('modal-kb-results');
-var modalShowForm = document.getElementById('modal-show-form');
-var modalKbStep = document.getElementById('modal-kb-step');
-var modalForm = document.getElementById('modal-ticket-form');
-var modalSubject = document.getElementById('modal-subject');
-
-function modalDoSearch() {
-	var q = modalSearch.value.trim();
-	if (q.length < 3) return;
-	fetch('<?php echo Route::_('index.php?option=com_mokosuiteclient&task=display.searchKb&format=json'); ?>&q=' + encodeURIComponent(q), {
-		headers: {'X-Requested-With': 'XMLHttpRequest'}
-	}).then(function(r){return r.json()}).then(function(d) {
-		modalResults.textContent = '';
-		if (d.results && d.results.length > 0) {
-			d.results.forEach(function(item) {
-				var a = document.createElement('a');
-				a.href = item.url;
-				a.target = '_blank';
-				a.className = 'list-group-item list-group-item-action';
-				var strong = document.createElement('strong');
-				strong.textContent = item.title;
-				a.appendChild(strong);
-				if (item.description) {
-					a.appendChild(document.createElement('br'));
-					var small = document.createElement('small');
-					small.className = 'text-muted';
-					small.textContent = item.description;
-					a.appendChild(small);
-				}
-				modalResults.appendChild(a);
-			});
-			modalResults.classList.remove('d-none');
-		} else {
-			modalResults.classList.add('d-none');
-		}
-	});
-}
-if (modalSearchBtn) modalSearchBtn.addEventListener('click', modalDoSearch);
-if (modalSearch) modalSearch.addEventListener('keydown', function(e) { if (e.key === 'Enter') { e.preventDefault(); modalDoSearch(); } });
-
-// Show ticket form
-if (modalShowForm) {
-	modalShowForm.addEventListener('click', function() {
-		modalKbStep.classList.add('d-none');
-		modalForm.classList.remove('d-none');
-		if (modalSearch.value && !modalSubject.value) modalSubject.value = modalSearch.value;
-		modalSubject.focus();
-	});
-}
-
-// Submit ticket from modal
-if (modalForm) {
-	modalForm.addEventListener('submit', function(e) {
-		e.preventDefault();
-		var form = this;
-		var fd = new FormData(form);
-		fetch(form.action, {method:'POST', body:fd, headers:{'X-Requested-With':'XMLHttpRequest'}})
-			.then(function(r){return r.json()})
-			.then(function(d){
-				if (d.success) { location.href = 'index.php?option=com_mokosuiteclient&view=ticket&id=' + d.id; }
-				else { Joomla.renderMessages({error:[d.message]}); }
-			});
-	});
-}
-
-// Reset modal on close
-document.getElementById('newTicketModal').addEventListener('hidden.bs.modal', function() {
-	modalKbStep.classList.remove('d-none');
-	modalForm.classList.add('d-none');
-	modalResults.classList.add('d-none');
-	modalSearch.value = '';
-	modalForm.reset();
-});
-
-// ATS Import
-var atsBtn = document.getElementById('btn-import-ats');
-if (atsBtn) {
-	atsBtn.addEventListener('click', function() {
-		var el = this;
-		if (!confirm('Import ' + el.dataset.tickets + ' tickets and ' + el.dataset.posts + ' posts from Akeeba Ticket System? Duplicates will be skipped.')) return;
-		el.disabled = true;
-		el.textContent = ' Importing...';
-		var fd = new FormData();
-		fd.append(el.dataset.token, '1');
-		fetch(el.dataset.url, {method:'POST', body:fd, headers:{'X-Requested-With':'XMLHttpRequest'}})
-			.then(function(r){return r.json()})
-			.then(function(d){
-				if (d.success) { Joomla.renderMessages({message:[d.message]}); location.reload(); }
-				else { Joomla.renderMessages({error:[d.message]}); el.disabled = false; el.textContent = 'Import Failed - Retry'; }
-			})
-			.catch(function(){ Joomla.renderMessages({error:['Network error']}); el.disabled = false; });
-	});
-}
-</script>

source/packages/com_mokosuiteclient/admin/tmpl/ticketsettings/default.php

@@ -1,203 +0,0 @@
-<?php
-/**
- * Copyright (C) 2026 Moko Consulting <hello@mokoconsulting.tech>
- *
- * SPDX-LICENSE-IDENTIFIER: GPL-3.0-or-later
- *
- * @package    MokoSuiteClient
- * @subpackage Component
- */
-
-defined('_JEXEC') or die;
-
-use Joomla\CMS\HTML\HTMLHelper;
-use Joomla\CMS\Router\Route;
-use Joomla\CMS\Session\Session;
-
-$token = Session::getFormToken();
-
-$colorOptions = [
-	'bg-primary', 'bg-secondary', 'bg-success', 'bg-danger',
-	'bg-warning text-dark', 'bg-info text-dark', 'bg-dark', 'bg-light text-dark',
-];
-?>
-
-<div class="row">
-	<!-- Statuses -->
-	<div class="col-lg-6">
-		<div class="card mb-4">
-			<div class="card-header d-flex justify-content-between align-items-center">
-				<strong><span class="fa-solid fa-circle-dot"></span> Ticket Statuses</strong>
-			</div>
-			<div class="card-body p-0">
-				<table class="table table-striped mb-0">
-					<thead>
-						<tr>
-							<th>Title</th>
-							<th class="w-10 text-center">Color</th>
-							<th class="w-10 text-center">Default</th>
-							<th class="w-10 text-center">Closed?</th>
-							<th class="w-10 text-center">Order</th>
-							<th class="w-10 text-center">Actions</th>
-						</tr>
-					</thead>
-					<tbody>
-					<?php foreach ($this->statuses as $s): ?>
-						<tr>
-							<td><?php echo $this->escape($s->title); ?> <small class="text-muted">(<?php echo $this->escape($s->alias); ?>)</small></td>
-							<td class="text-center"><span class="badge <?php echo $this->escape($s->color); ?>">&nbsp;&nbsp;&nbsp;</span></td>
-							<td class="text-center"><?php echo $s->is_default ? '<span class="badge bg-success">Yes</span>' : ''; ?></td>
-							<td class="text-center"><?php echo $s->is_closed ? '<span class="badge bg-dark">Closed</span>' : ''; ?></td>
-							<td class="text-center"><?php echo (int) $s->ordering; ?></td>
-							<td class="text-center">
-								<button class="btn btn-sm btn-outline-primary" onclick="editStatus(<?php echo htmlspecialchars(json_encode($s)); ?>)">
-									<span class="icon-pencil"></span>
-								</button>
-								<a href="<?php echo Route::_('index.php?option=com_mokosuiteclient&task=display.deleteStatus&id=' . $s->id . '&' . $token . '=1'); ?>"
-									class="btn btn-sm btn-outline-danger"
-									onclick="return confirm('Delete this status?')">
-									<span class="icon-trash"></span>
-								</a>
-							</td>
-						</tr>
-					<?php endforeach; ?>
-					</tbody>
-				</table>
-			</div>
-			<div class="card-footer">
-				<form method="post" action="<?php echo Route::_('index.php?option=com_mokosuiteclient&task=display.saveStatus'); ?>" id="statusForm" class="row g-2 align-items-end">
-					<input type="hidden" name="id" id="status-id" value="0">
-					<div class="col-md-3">
-						<label class="form-label small">Title</label>
-						<input type="text" name="title" id="status-title" class="form-control form-control-sm" required>
-					</div>
-					<div class="col-md-2">
-						<label class="form-label small">Alias</label>
-						<input type="text" name="alias" id="status-alias" class="form-control form-control-sm">
-					</div>
-					<div class="col-md-2">
-						<label class="form-label small">Color</label>
-						<select name="color" id="status-color" class="form-select form-select-sm">
-							<?php foreach ($colorOptions as $c): ?>
-							<option value="<?php echo $c; ?>"><?php echo $c; ?></option>
-							<?php endforeach; ?>
-						</select>
-					</div>
-					<div class="col-md-1">
-						<label class="form-label small">Order</label>
-						<input type="number" name="ordering" id="status-ordering" class="form-control form-control-sm" value="0">
-					</div>
-					<div class="col-md-1 text-center">
-						<label class="form-label small">Default</label>
-						<input type="checkbox" name="is_default" id="status-default" value="1" class="form-check-input">
-					</div>
-					<div class="col-md-1 text-center">
-						<label class="form-label small">Closed</label>
-						<input type="checkbox" name="is_closed" id="status-closed" value="1" class="form-check-input">
-					</div>
-					<div class="col-md-2">
-						<input type="hidden" name="<?php echo $token; ?>" value="1">
-						<button type="submit" class="btn btn-sm btn-primary w-100" id="status-btn">Add</button>
-					</div>
-				</form>
-			</div>
-		</div>
-	</div>
-
-	<!-- Priorities -->
-	<div class="col-lg-6">
-		<div class="card mb-4">
-			<div class="card-header d-flex justify-content-between align-items-center">
-				<strong><span class="fa-solid fa-flag"></span> Ticket Priorities</strong>
-			</div>
-			<div class="card-body p-0">
-				<table class="table table-striped mb-0">
-					<thead>
-						<tr>
-							<th>Title</th>
-							<th class="w-10 text-center">Color</th>
-							<th class="w-10 text-center">Default</th>
-							<th class="w-10 text-center">Order</th>
-							<th class="w-10 text-center">Actions</th>
-						</tr>
-					</thead>
-					<tbody>
-					<?php foreach ($this->priorities as $p): ?>
-						<tr>
-							<td><?php echo $this->escape($p->title); ?> <small class="text-muted">(<?php echo $this->escape($p->alias); ?>)</small></td>
-							<td class="text-center"><span class="badge <?php echo $this->escape($p->color); ?>">&nbsp;&nbsp;&nbsp;</span></td>
-							<td class="text-center"><?php echo $p->is_default ? '<span class="badge bg-success">Yes</span>' : ''; ?></td>
-							<td class="text-center"><?php echo (int) $p->ordering; ?></td>
-							<td class="text-center">
-								<button class="btn btn-sm btn-outline-primary" onclick="editPriority(<?php echo htmlspecialchars(json_encode($p)); ?>)">
-									<span class="icon-pencil"></span>
-								</button>
-								<a href="<?php echo Route::_('index.php?option=com_mokosuiteclient&task=display.deletePriority&id=' . $p->id . '&' . $token . '=1'); ?>"
-									class="btn btn-sm btn-outline-danger"
-									onclick="return confirm('Delete this priority?')">
-									<span class="icon-trash"></span>
-								</a>
-							</td>
-						</tr>
-					<?php endforeach; ?>
-					</tbody>
-				</table>
-			</div>
-			<div class="card-footer">
-				<form method="post" action="<?php echo Route::_('index.php?option=com_mokosuiteclient&task=display.savePriority'); ?>" id="priorityForm" class="row g-2 align-items-end">
-					<input type="hidden" name="id" id="priority-id" value="0">
-					<div class="col-md-3">
-						<label class="form-label small">Title</label>
-						<input type="text" name="title" id="priority-title" class="form-control form-control-sm" required>
-					</div>
-					<div class="col-md-2">
-						<label class="form-label small">Alias</label>
-						<input type="text" name="alias" id="priority-alias" class="form-control form-control-sm">
-					</div>
-					<div class="col-md-2">
-						<label class="form-label small">Color</label>
-						<select name="color" id="priority-color" class="form-select form-select-sm">
-							<?php foreach ($colorOptions as $c): ?>
-							<option value="<?php echo $c; ?>"><?php echo $c; ?></option>
-							<?php endforeach; ?>
-						</select>
-					</div>
-					<div class="col-md-1">
-						<label class="form-label small">Order</label>
-						<input type="number" name="ordering" id="priority-ordering" class="form-control form-control-sm" value="0">
-					</div>
-					<div class="col-md-1 text-center">
-						<label class="form-label small">Default</label>
-						<input type="checkbox" name="is_default" id="priority-default" value="1" class="form-check-input">
-					</div>
-					<div class="col-md-3">
-						<input type="hidden" name="<?php echo $token; ?>" value="1">
-						<button type="submit" class="btn btn-sm btn-primary w-100" id="priority-btn">Add</button>
-					</div>
-				</form>
-			</div>
-		</div>
-	</div>
-</div>
-
-<script>
-function editStatus(s) {
-	document.getElementById('status-id').value = s.id;
-	document.getElementById('status-title').value = s.title;
-	document.getElementById('status-alias').value = s.alias;
-	document.getElementById('status-color').value = s.color;
-	document.getElementById('status-ordering').value = s.ordering;
-	document.getElementById('status-default').checked = !!parseInt(s.is_default);
-	document.getElementById('status-closed').checked = !!parseInt(s.is_closed);
-	document.getElementById('status-btn').textContent = 'Update';
-}
-function editPriority(p) {
-	document.getElementById('priority-id').value = p.id;
-	document.getElementById('priority-title').value = p.title;
-	document.getElementById('priority-alias').value = p.alias;
-	document.getElementById('priority-color').value = p.color;
-	document.getElementById('priority-ordering').value = p.ordering;
-	document.getElementById('priority-default').checked = !!parseInt(p.is_default);
-	document.getElementById('priority-btn').textContent = 'Update';
-}
-</script>

source/packages/com_mokosuiteclient/admin/tmpl/ticketsettings/index.html

@@ -1 +0,0 @@
-<html><body bgcolor="#FFFFFF"></body></html>

source/packages/mod_mokosuiteclient_menu/tmpl/default.php

@@ -20,7 +20,6 @@ $currentView   = $app->getInput()->get('view', '');
 // ── Static views for com_mokosuiteclient ──────────────────────────────────
 $mokosuiteclientStaticViews = [
 	['icon' => 'icon-cogs',                      'title' => 'Dashboard',       'link' => 'index.php?option=com_mokosuiteclient'],
-	['icon' => 'fa-solid fa-handshake-angle',     'title' => 'Helpdesk',        'link' => 'index.php?option=com_mokosuiteclient&view=tickets'],
 	['icon' => 'icon-puzzle-piece',               'title' => 'Extensions',      'link' => 'index.php?option=com_mokosuiteclient&view=extensions'],
 	['icon' => 'fa-solid fa-file-code',           'title' => '.htaccess Maker', 'link' => 'index.php?option=com_mokosuiteclient&view=htaccess'],
 	['icon' => 'icon-lock',                       'title' => 'Privacy Guard',   'link' => 'index.php?option=com_mokosuiteclient&view=privacy'],

source/packages/plg_task_mokosuiteclient_tickets/language/en-GB/plg_task_mokosuiteclient_tickets.ini

@@ -1,8 +0,0 @@
-PLG_TASK_MOKOSUITECLIENT_TICKETS="Task - MokoSuiteClient Ticket Automation"
-PLG_TASK_MOKOSUITECLIENT_TICKETS_DESC="Runs scheduled helpdesk automation rules."
-PLG_TASK_MOKOSUITECLIENT_TICKETS_AUTOMATION_TITLE="MokoSuiteClient: Ticket Automation"
-PLG_TASK_MOKOSUITECLIENT_TICKETS_AUTOMATION_DESC="Runs time-based automation rules against open tickets (auto-close, SLA escalation, etc.)."
-PLG_TASK_MOKOSUITECLIENT_TICKETS_IMAP_POLL_TITLE="MokoSuiteClient: IMAP Email Polling"
-PLG_TASK_MOKOSUITECLIENT_TICKETS_IMAP_POLL_DESC="Polls an IMAP inbox for new emails and creates tickets or replies from unread messages."
-PLG_TASK_MOKOSUITECLIENT_TICKETS_AUTOCLOSE_TITLE="MokoSuiteClient: Auto-Close Resolved Tickets"
-PLG_TASK_MOKOSUITECLIENT_TICKETS_AUTOCLOSE_DESC="Automatically closes tickets that have been in resolved status longer than the configured number of days."

source/packages/plg_task_mokosuiteclient_tickets/language/en-GB/plg_task_mokosuiteclient_tickets.sys.ini

@@ -1,2 +0,0 @@
-PLG_TASK_MOKOSUITECLIENT_TICKETS="Task - MokoSuiteClient Ticket Automation"
-PLG_TASK_MOKOSUITECLIENT_TICKETS_DESC="Runs scheduled helpdesk automation rules — auto-close, SLA escalation, and time-based actions."

source/packages/plg_task_mokosuiteclient_tickets/mokosuiteclient_tickets.xml

@@ -1,25 +0,0 @@
-<?xml version="1.0" encoding="utf-8"?>
-<extension type="plugin" group="task" method="upgrade">
-	<name>Task - MokoSuiteClient Ticket Automation</name>
-	<element>mokosuiteclient_tickets</element>
-	<author>Moko Consulting</author>
-	<creationDate>2026-06-02</creationDate>
-	<copyright>Copyright (C) 2026 Moko Consulting. All rights reserved.</copyright>
-	<license>GPL-3.0-or-later</license>
-	<authorEmail>hello@mokoconsulting.tech</authorEmail>
-	<authorUrl>https://mokoconsulting.tech</authorUrl>
-	<version>02.46.78</version>
-	<description>Runs scheduled helpdesk automation rules — auto-close resolved tickets, SLA breach escalation, and time-based actions.</description>
-	<namespace path="src">Moko\Plugin\Task\MokoSuiteClientTickets</namespace>
-
-	<files>
-		<folder>src</folder>
-		<folder>services</folder>
-		<folder>language</folder>
-	</files>
-
-	<languages folder="language">
-		<language tag="en-GB">en-GB/plg_task_mokosuiteclient_tickets.ini</language>
-		<language tag="en-GB">en-GB/plg_task_mokosuiteclient_tickets.sys.ini</language>
-	</languages>
-</extension>

source/packages/plg_task_mokosuiteclient_tickets/services/provider.php

@@ -1,27 +0,0 @@
-<?php
-defined('_JEXEC') or die;
-
-use Joomla\CMS\Extension\PluginInterface;
-use Joomla\CMS\Factory;
-use Joomla\CMS\Plugin\PluginHelper;
-use Joomla\DI\Container;
-use Joomla\DI\ServiceProviderInterface;
-use Joomla\Event\DispatcherInterface;
-use Moko\Plugin\Task\MokoSuiteClientTickets\Extension\TicketAutomation;
-
-return new class implements ServiceProviderInterface
-{
-	public function register(Container $container): void
-	{
-		$container->set(
-			PluginInterface::class,
-			function (Container $container) {
-				$dispatcher = $container->get(DispatcherInterface::class);
-				$plugin     = new TicketAutomation($dispatcher, (array) PluginHelper::getPlugin('task', 'mokosuiteclient_tickets'));
-				$plugin->setApplication(Factory::getApplication());
-
-				return $plugin;
-			}
-		);
-	}
-};

source/packages/plg_task_mokosuiteclient_tickets/src/Extension/TicketAutomation.php

@@ -1,367 +0,0 @@
-<?php
-/**
- * @package     MokoSuiteClient
- * @subpackage  plg_task_mokosuiteclient_tickets
- * @copyright   Copyright (C) 2026 Moko Consulting. All rights reserved.
- * @license     GNU General Public License version 3 or later; see LICENSE
- */
-
-namespace Moko\Plugin\Task\MokoSuiteClientTickets\Extension;
-
-defined('_JEXEC') or die;
-
-use Joomla\CMS\Factory;
-use Joomla\CMS\Log\Log;
-use Joomla\CMS\Plugin\CMSPlugin;
-use Joomla\Component\Scheduler\Administrator\Event\ExecuteTaskEvent;
-use Joomla\Component\Scheduler\Administrator\Task\Status;
-use Joomla\Component\Scheduler\Administrator\Traits\TaskPluginTrait;
-use Joomla\Event\SubscriberInterface;
-use Moko\Component\MokoSuiteClient\Administrator\Model\TicketsModel;
-use Moko\Component\MokoSuiteClient\Administrator\Service\AttachmentService;
-use Moko\Component\MokoSuiteClient\Administrator\Service\NotificationService;
-
-class TicketAutomation extends CMSPlugin implements SubscriberInterface
-{
-	use TaskPluginTrait;
-
-	protected const TASKS_MAP = [
-		'mokosuiteclient.ticket.automation' => [
-			'langConstPrefix' => 'PLG_TASK_MOKOSUITECLIENT_TICKETS_AUTOMATION',
-			'method'          => 'runAutomation',
-		],
-		'mokosuiteclient.ticket.imap_poll' => [
-			'langConstPrefix' => 'PLG_TASK_MOKOSUITECLIENT_TICKETS_IMAP_POLL',
-			'method'          => 'runImapPoll',
-		],
-		'mokosuiteclient.ticket.autoclose' => [
-			'langConstPrefix' => 'PLG_TASK_MOKOSUITECLIENT_TICKETS_AUTOCLOSE',
-			'method'          => 'runAutoClose',
-		],
-		'mokosuiteclient.license.validate' => [
-			'langConstPrefix' => 'PLG_TASK_MOKOSUITECLIENT_LICENSE_VALIDATE',
-			'method'          => 'runLicenseValidation',
-		],
-		'mokosuiteclient.license.heartbeat' => [
-			'langConstPrefix' => 'PLG_TASK_MOKOSUITECLIENT_LICENSE_HEARTBEAT',
-			'method'          => 'runLicenseHeartbeat',
-		],
-	];
-
-	protected $autoloadLanguage = true;
-
-	public static function getSubscribedEvents(): array
-	{
-		return [
-			'onTaskOptionsList'    => 'advertiseRoutines',
-			'onExecuteTask'        => 'standardRoutineHandler',
-			'onContentPrepareForm' => 'enhanceTaskItemForm',
-		];
-	}
-
-	/**
-	 * Run all scheduled automation rules against open tickets.
-	 */
-	private function runAutomation(ExecuteTaskEvent $event): int
-	{
-		try
-		{
-			$model   = new TicketsModel();
-			$results = $model->runScheduledAutomation();
-
-			$this->logTask(
-				\sprintf('Ticket automation: evaluated %d tickets, acted on %d', $results['evaluated'], $results['acted'])
-			);
-
-			return Status::OK;
-		}
-		catch (\Throwable $e)
-		{
-			$this->logTask('Ticket automation failed: ' . $e->getMessage(), 'error');
-
-			return Status::KNOCKOUT;
-		}
-	}
-
-	/**
-	 * Poll IMAP inbox and create tickets from unread emails (#136).
-	 */
-	private function runImapPoll(ExecuteTaskEvent $event): int
-	{
-		$config = $this->getComponentConfig();
-		$host   = $config['imap_host'] ?? '';
-		$port   = (int) ($config['imap_port'] ?? 993);
-		$user   = $config['imap_user'] ?? '';
-		$pass   = $config['imap_password'] ?? '';
-		$ssl    = ($config['imap_ssl'] ?? '1') === '1';
-		$folder = $config['imap_folder'] ?? 'INBOX';
-		$processed = $config['imap_processed_folder'] ?? 'INBOX.Processed';
-		$defaultCat = (int) ($config['default_category'] ?? 0) ?: null;
-
-		if (empty($host) || empty($user) || empty($pass))
-		{
-			$this->logTask('IMAP not configured — skipping', 'warning');
-			return Status::OK;
-		}
-
-		if (!function_exists('imap_open'))
-		{
-			$this->logTask('php-imap extension not available', 'error');
-			return Status::KNOCKOUT;
-		}
-
-		$mailbox = '{' . $host . ':' . $port . '/imap' . ($ssl ? '/ssl' : '') . '/novalidate-cert}' . $folder;
-		$mbox = @imap_open($mailbox, $user, $pass);
-
-		if (!$mbox)
-		{
-			$this->logTask('IMAP connection failed: ' . imap_last_error(), 'error');
-			return Status::KNOCKOUT;
-		}
-
-		$db = Factory::getDbo();
-		$created = 0;
-		$replied = 0;
-
-		$emails = imap_search($mbox, 'UNSEEN');
-
-		if ($emails === false)
-		{
-			imap_close($mbox);
-			$this->logTask('No new emails');
-			return Status::OK;
-		}
-
-		foreach ($emails as $msgNum)
-		{
-			try
-			{
-				$header = imap_headerinfo($mbox, $msgNum);
-				$subject = isset($header->subject) ? imap_utf8($header->subject) : '(no subject)';
-				$fromAddr = $header->from[0]->mailbox . '@' . $header->from[0]->host;
-				$body = $this->getImapBody($mbox, $msgNum);
-
-				// Match sender to Joomla user
-				$userId = $this->findUserByEmail($fromAddr);
-
-				// Check if this is a reply (subject contains [#123])
-				$ticketId = 0;
-				if (preg_match('/\[#(\d+)\]/', $subject, $m))
-				{
-					$ticketId = (int) $m[1];
-				}
-
-				if ($ticketId > 0)
-				{
-					// Add as reply to existing ticket
-					$reply = (object) [
-						'ticket_id' => $ticketId,
-						'user_id'   => $userId,
-						'body'      => $body,
-						'is_internal' => 0,
-						'created'   => Factory::getDate()->toSql(),
-					];
-					$db->insertObject('#__mokosuiteclient_ticket_replies', $reply, 'id');
-					$replied++;
-
-					// Notify
-					$db->setQuery($db->getQuery(true)->select('*')->from('#__mokosuiteclient_tickets')->where('id = ' . $ticketId));
-					$ticket = $db->loadObject();
-					if ($ticket) {
-						NotificationService::notify('ticket_replied', $ticket, ['reply_body' => $body]);
-					}
-				}
-				else
-				{
-					// Create new ticket
-					$ticket = (object) [
-						'subject'     => $subject,
-						'body'        => $body,
-						'status'      => 'open',
-						'priority'    => 'normal',
-						'category_id' => $defaultCat,
-						'created_by'  => $userId,
-						'created'     => Factory::getDate()->toSql(),
-					];
-					$db->insertObject('#__mokosuiteclient_tickets', $ticket, 'id');
-					$created++;
-
-					NotificationService::notify('ticket_created', $ticket);
-				}
-
-				// Mark as seen / move to processed folder
-				imap_setflag_full($mbox, (string) $msgNum, '\\Seen');
-
-				if ($processed && $processed !== $folder)
-				{
-					@imap_mail_move($mbox, (string) $msgNum, $processed);
-				}
-			}
-			catch (\Throwable $e)
-			{
-				Log::add('IMAP message processing error: ' . $e->getMessage(), Log::WARNING, 'mokosuiteclient');
-			}
-		}
-
-		imap_expunge($mbox);
-		imap_close($mbox);
-
-		$this->logTask("IMAP poll: {$created} tickets created, {$replied} replies added");
-		return Status::OK;
-	}
-
-	/**
-	 * Auto-close resolved tickets after configured days.
-	 */
-	private function runAutoClose(ExecuteTaskEvent $event): int
-	{
-		$config = $this->getComponentConfig();
-		$days   = (int) ($config['autoclose_days'] ?? 7);
-
-		if ($days <= 0)
-		{
-			$this->logTask('Auto-close disabled (days = 0)');
-			return Status::OK;
-		}
-
-		$db = Factory::getDbo();
-		$cutoff = Factory::getDate('-' . $days . ' days')->toSql();
-
-		$db->setQuery(
-			"UPDATE {$db->quoteName('#__mokosuiteclient_tickets')}"
-			. " SET status = 'closed', closed = {$db->quote(Factory::getDate()->toSql())}"
-			. " WHERE status = 'resolved'"
-			. " AND resolved IS NOT NULL"
-			. " AND resolved < {$db->quote($cutoff)}"
-		);
-		$db->execute();
-		$closed = $db->getAffectedRows();
-
-		$this->logTask("Auto-close: {$closed} tickets closed (resolved > {$days} days ago)");
-		return Status::OK;
-	}
-
-	// ── Helpers ──────────────────────────────────────────────────
-
-	private function getComponentConfig(): array
-	{
-		try
-		{
-			$db = Factory::getDbo();
-			$db->setQuery(
-				$db->getQuery(true)
-					->select('params')
-					->from('#__extensions')
-					->where('element = ' . $db->quote('com_mokosuiteclient'))
-					->where('type = ' . $db->quote('component'))
-			);
-			return json_decode($db->loadResult() ?? '{}', true) ?: [];
-		}
-		catch (\Throwable $e)
-		{
-			Log::add('Failed to load component config: ' . $e->getMessage(), Log::ERROR, 'mokosuiteclient');
-			return [];
-		}
-	}
-
-	private function findUserByEmail(string $email): int
-	{
-		$db = Factory::getDbo();
-		$db->setQuery(
-			$db->getQuery(true)
-				->select('id')
-				->from('#__users')
-				->where('email = ' . $db->quote($email))
-				->setLimit(1)
-		);
-		return (int) $db->loadResult();
-	}
-
-	private function getImapBody($mbox, int $msgNum): string
-	{
-		$structure = imap_fetchstructure($mbox, $msgNum);
-
-		// Simple single-part message
-		if (empty($structure->parts))
-		{
-			$body = imap_fetchbody($mbox, $msgNum, '1');
-			if ($structure->encoding === 3) $body = base64_decode($body);
-			if ($structure->encoding === 4) $body = quoted_printable_decode($body);
-			return trim(strip_tags($body));
-		}
-
-		// Multipart — find text/plain or text/html
-		$textBody = '';
-
-		foreach ($structure->parts as $i => $part)
-		{
-			$partNum = (string) ($i + 1);
-
-			if ($part->type === 0) // text
-			{
-				$content = imap_fetchbody($mbox, $msgNum, $partNum);
-				if ($part->encoding === 3) $content = base64_decode($content);
-				if ($part->encoding === 4) $content = quoted_printable_decode($content);
-
-				$subtype = strtolower($part->subtype ?? '');
-
-				if ($subtype === 'plain' && empty($textBody))
-				{
-					$textBody = $content;
-				}
-				elseif ($subtype === 'html' && empty($textBody))
-				{
-					$textBody = strip_tags($content);
-				}
-			}
-		}
-
-		return trim($textBody);
-	}
-
-	/**
-	 * Daily license revalidation — refresh cached license status from MokoGitea.
-	 * Recommended schedule: daily at 3:00 AM.
-	 */
-	private function runLicenseValidation(ExecuteTaskEvent $event): int
-	{
-		try {
-			$result = \Moko\Plugin\System\MokoSuiteClient\Helper\LicenseValidator::validate(true);
-
-			$status = $result->valid ? 'valid' : ($result->status ?? 'invalid');
-			$tier = $result->tier ?? 'none';
-			$entitlements = count($result->entitlements ?? []);
-
-			$this->logTask(sprintf(
-				'License validation: status=%s tier=%s entitlements=%d',
-				$status, $tier, $entitlements
-			));
-
-			if (!$result->valid) {
-				Log::add('License validation failed: ' . ($result->message ?? 'unknown'), Log::WARNING, 'mokosuite.license');
-			}
-
-			return Status::OK;
-		} catch (\Throwable $e) {
-			$this->logTask('License validation error: ' . $e->getMessage());
-			return Status::KNOCKOUT;
-		}
-	}
-
-	/**
-	 * Daily heartbeat — report active installation to MokoGitea.
-	 * Recommended schedule: daily at 4:00 AM.
-	 */
-	private function runLicenseHeartbeat(ExecuteTaskEvent $event): int
-	{
-		try {
-			$result = \Moko\Plugin\System\MokoSuiteClient\Helper\LicenseValidator::heartbeat();
-
-			$this->logTask('License heartbeat: ' . ($result->success ?? false ? 'sent' : ($result->error ?? 'failed')));
-			return Status::OK;
-		} catch (\Throwable $e) {
-			$this->logTask('License heartbeat error: ' . $e->getMessage());
-			return Status::KNOCKOUT;
-		}
-	}
-}

source/pkg_mokosuiteclient.xml

@@ -28,7 +28,6 @@
 		<file type="plugin" id="plg_webservices_mokosuiteclient" group="webservices">plg_webservices_mokosuiteclient.zip</file>
 		<file type="plugin" id="plg_task_mokosuiteclientdemo" group="task">plg_task_mokosuiteclientdemo.zip</file>
 		<file type="plugin" id="plg_task_mokosuiteclientsync" group="task">plg_task_mokosuiteclientsync.zip</file>
-		<file type="plugin" id="plg_task_mokosuiteclient_tickets" group="task">plg_task_mokosuiteclient_tickets.zip</file>
 	</files>
 
 	<updateservers>

source/script.php

@@ -92,7 +92,6 @@ class Pkg_MokosuiteclientInstallerScript
 		$this->enablePlugin('webservices', 'mokosuiteclient');
 		$this->enablePlugin('task', 'mokosuiteclientdemo');
 		$this->enablePlugin('task', 'mokosuiteclientsync');
-		$this->enablePlugin('task', 'mokosuiteclient_tickets');
 
 		// Migrate params from core plugin to feature plugins (one-time)
 		$this->migrateFeatureParams();
@@ -691,7 +690,7 @@ class Pkg_MokosuiteclientInstallerScript
 			// Plugins that should exist on disk
 			$expected = [
 				'system' => ['mokosuiteclient_offline', 'mokosuiteclient_firewall', 'mokosuiteclient_tenant', 'mokosuiteclient_devtools', 'mokosuiteclient_dbip'],
-				'task'   => ['mokosuiteclient_tickets'],
+				'task'   => [],
 			];
 
 			foreach ($expected as $group => $elements)
@@ -754,7 +753,6 @@ class Pkg_MokosuiteclientInstallerScript
 				$db->quote('mod_mokosuiteclient_cpanel'),
 				$db->quote('mokosuiteclientdemo'),
 				$db->quote('mokosuiteclientsync'),
-				$db->quote('mokosuiteclient_tickets'),
 				$db->quote('mokoonyx'),
 			];