feat(tickets): add status/priority admin CRUD (#206)

New 'ticketsettings' view with inline CRUD for ticket statuses
and priorities:
- Table display with color preview, default/closed flags, ordering
- Inline add/edit form with all fields
- Delete with in-use protection (can't delete if tickets reference it)
- Auto-generates alias from title
- Controller actions: saveStatus, deleteStatus, savePriority, deletePriority
- Gated by core.admin ACL

source/packages/com_mokosuite/admin/src/Controller/DisplayController.php

@@ -33,9 +33,10 @@ class DisplayController extends BaseController
 		'waflog'     => 'core.admin',
 		'categories' => 'mokosuite.tickets',
 		'canned'     => 'mokosuite.tickets',
-		'automation' => 'core.admin',
-		'database'   => 'core.admin',
-		'cleanup'    => 'mokosuite.cache',
+		'automation'      => 'core.admin',
+		'database'        => 'core.admin',
+		'cleanup'         => 'mokosuite.cache',
+		'ticketsettings'  => 'core.admin',
 	];
 
 	public function display($cachable = false, $urlparams = [])
@@ -413,6 +414,81 @@ class DisplayController extends BaseController
 		));
 	}
 
+	// ==================================================================
+	// Ticket Settings — Status/Priority CRUD
+	// ==================================================================
+
+	public function saveStatus()
+	{
+		Session::checkToken() or die(Text::_('JINVALID_TOKEN'));
+
+		if (!$this->checkAcl('core.admin'))
+		{
+			$this->jsonForbidden();
+			return;
+		}
+
+		$input = Factory::getApplication()->getInput();
+		$this->jsonResponse($this->getModel('Tickets')->saveStatus([
+			'id'         => $input->getInt('id', 0),
+			'title'      => $input->getString('title', ''),
+			'alias'      => $input->getString('alias', ''),
+			'color'      => $input->getString('color', 'bg-secondary'),
+			'is_default' => $input->getInt('is_default', 0),
+			'is_closed'  => $input->getInt('is_closed', 0),
+			'ordering'   => $input->getInt('ordering', 0),
+		]));
+	}
+
+	public function deleteStatus()
+	{
+		Session::checkToken() or die(Text::_('JINVALID_TOKEN'));
+
+		if (!$this->checkAcl('core.admin'))
+		{
+			$this->jsonForbidden();
+			return;
+		}
+
+		$id = Factory::getApplication()->getInput()->getInt('id', 0);
+		$this->jsonResponse($this->getModel('Tickets')->deleteStatus($id));
+	}
+
+	public function savePriority()
+	{
+		Session::checkToken() or die(Text::_('JINVALID_TOKEN'));
+
+		if (!$this->checkAcl('core.admin'))
+		{
+			$this->jsonForbidden();
+			return;
+		}
+
+		$input = Factory::getApplication()->getInput();
+		$this->jsonResponse($this->getModel('Tickets')->savePriority([
+			'id'         => $input->getInt('id', 0),
+			'title'      => $input->getString('title', ''),
+			'alias'      => $input->getString('alias', ''),
+			'color'      => $input->getString('color', 'bg-secondary'),
+			'is_default' => $input->getInt('is_default', 0),
+			'ordering'   => $input->getInt('ordering', 0),
+		]));
+	}
+
+	public function deletePriority()
+	{
+		Session::checkToken() or die(Text::_('JINVALID_TOKEN'));
+
+		if (!$this->checkAcl('core.admin'))
+		{
+			$this->jsonForbidden();
+			return;
+		}
+
+		$id = Factory::getApplication()->getInput()->getInt('id', 0);
+		$this->jsonResponse($this->getModel('Tickets')->deletePriority($id));
+	}
+
 	// ==================================================================
 	// KB Search
 	// ==================================================================

source/packages/com_mokosuite/admin/src/Model/TicketsModel.php

@@ -1133,6 +1133,117 @@ class TicketsModel extends BaseDatabaseModel
 		return $db->loadObjectList() ?: [];
 	}
 
+	// ==================================================================
+	// Status/Priority CRUD
+	// ==================================================================
+
+	public function saveStatus(array $data): array
+	{
+		$db  = $this->getDatabase();
+		$obj = (object) $data;
+
+		if (!empty($obj->title) && empty($obj->alias))
+		{
+			$obj->alias = strtolower(preg_replace('/[^a-z0-9]+/i', '_', $obj->title));
+		}
+
+		if (empty($obj->id))
+		{
+			unset($obj->id);
+			$db->insertObject('#__mokosuite_ticket_statuses', $obj, 'id');
+
+			return ['status' => 'ok', 'id' => (int) $obj->id, 'message' => 'Status created'];
+		}
+
+		$db->updateObject('#__mokosuite_ticket_statuses', $obj, 'id');
+
+		return ['status' => 'ok', 'id' => (int) $obj->id, 'message' => 'Status updated'];
+	}
+
+	public function deleteStatus(int $id): array
+	{
+		if ($id < 1)
+		{
+			return ['status' => 'error', 'message' => 'Invalid ID'];
+		}
+
+		$db = $this->getDatabase();
+
+		// Check no tickets use this status
+		$db->setQuery(
+			$db->getQuery(true)
+				->select('COUNT(*)')
+				->from($db->quoteName('#__mokosuite_tickets'))
+				->where($db->quoteName('status_id') . ' = ' . $id)
+		);
+
+		if ((int) $db->loadResult() > 0)
+		{
+			return ['status' => 'error', 'message' => 'Cannot delete — status is in use by tickets'];
+		}
+
+		$db->setQuery(
+			$db->getQuery(true)
+				->delete($db->quoteName('#__mokosuite_ticket_statuses'))
+				->where($db->quoteName('id') . ' = ' . $id)
+		)->execute();
+
+		return ['status' => 'ok', 'message' => 'Status deleted'];
+	}
+
+	public function savePriority(array $data): array
+	{
+		$db  = $this->getDatabase();
+		$obj = (object) $data;
+
+		if (!empty($obj->title) && empty($obj->alias))
+		{
+			$obj->alias = strtolower(preg_replace('/[^a-z0-9]+/i', '_', $obj->title));
+		}
+
+		if (empty($obj->id))
+		{
+			unset($obj->id);
+			$db->insertObject('#__mokosuite_ticket_priorities', $obj, 'id');
+
+			return ['status' => 'ok', 'id' => (int) $obj->id, 'message' => 'Priority created'];
+		}
+
+		$db->updateObject('#__mokosuite_ticket_priorities', $obj, 'id');
+
+		return ['status' => 'ok', 'id' => (int) $obj->id, 'message' => 'Priority updated'];
+	}
+
+	public function deletePriority(int $id): array
+	{
+		if ($id < 1)
+		{
+			return ['status' => 'error', 'message' => 'Invalid ID'];
+		}
+
+		$db = $this->getDatabase();
+
+		$db->setQuery(
+			$db->getQuery(true)
+				->select('COUNT(*)')
+				->from($db->quoteName('#__mokosuite_tickets'))
+				->where($db->quoteName('priority_id') . ' = ' . $id)
+		);
+
+		if ((int) $db->loadResult() > 0)
+		{
+			return ['status' => 'error', 'message' => 'Cannot delete — priority is in use by tickets'];
+		}
+
+		$db->setQuery(
+			$db->getQuery(true)
+				->delete($db->quoteName('#__mokosuite_ticket_priorities'))
+				->where($db->quoteName('id') . ' = ' . $id)
+		)->execute();
+
+		return ['status' => 'ok', 'message' => 'Priority deleted'];
+	}
+
 	// ==================================================================
 	// Akeeba Ticket System Importer
 	// ==================================================================

source/packages/com_mokosuite/admin/src/View/Ticketsettings/HtmlView.php

@@ -0,0 +1,41 @@
+<?php
+/**
+ * Copyright (C) 2026 Moko Consulting <hello@mokoconsulting.tech>
+ *
+ * SPDX-LICENSE-IDENTIFIER: GPL-3.0-or-later
+ *
+ * @package    MokoSuite
+ * @subpackage Component
+ */
+
+namespace Moko\Component\MokoSuite\Administrator\View\Ticketsettings;
+
+defined('_JEXEC') or die;
+
+use Joomla\CMS\Language\Text;
+use Joomla\CMS\MVC\View\HtmlView as BaseHtmlView;
+use Joomla\CMS\Toolbar\ToolbarHelper;
+
+class HtmlView extends BaseHtmlView
+{
+	protected $statuses = [];
+	protected $priorities = [];
+
+	public function display($tpl = null)
+	{
+		$model = $this->getModel('Tickets');
+
+		$this->statuses   = $model->getStatuses();
+		$this->priorities = $model->getPriorities();
+
+		$this->addToolbar();
+
+		parent::display($tpl);
+	}
+
+	protected function addToolbar(): void
+	{
+		ToolbarHelper::title(Text::_('COM_MOKOSUITE_TICKET_SETTINGS'), 'cog');
+		ToolbarHelper::back('JTOOLBAR_BACK', 'index.php?option=com_mokosuite&view=tickets');
+	}
+}

source/packages/com_mokosuite/admin/src/View/Ticketsettings/index.html

@@ -0,0 +1 @@
+<html><body bgcolor="#FFFFFF"></body></html>

source/packages/com_mokosuite/admin/tmpl/ticketsettings/default.php

@@ -0,0 +1,203 @@
+<?php
+/**
+ * Copyright (C) 2026 Moko Consulting <hello@mokoconsulting.tech>
+ *
+ * SPDX-LICENSE-IDENTIFIER: GPL-3.0-or-later
+ *
+ * @package    MokoSuite
+ * @subpackage Component
+ */
+
+defined('_JEXEC') or die;
+
+use Joomla\CMS\HTML\HTMLHelper;
+use Joomla\CMS\Router\Route;
+use Joomla\CMS\Session\Session;
+
+$token = Session::getFormToken();
+
+$colorOptions = [
+	'bg-primary', 'bg-secondary', 'bg-success', 'bg-danger',
+	'bg-warning text-dark', 'bg-info text-dark', 'bg-dark', 'bg-light text-dark',
+];
+?>
+
+<div class="row">
+	<!-- Statuses -->
+	<div class="col-lg-6">
+		<div class="card mb-4">
+			<div class="card-header d-flex justify-content-between align-items-center">
+				<strong><span class="fa-solid fa-circle-dot"></span> Ticket Statuses</strong>
+			</div>
+			<div class="card-body p-0">
+				<table class="table table-striped mb-0">
+					<thead>
+						<tr>
+							<th>Title</th>
+							<th class="w-10 text-center">Color</th>
+							<th class="w-10 text-center">Default</th>
+							<th class="w-10 text-center">Closed?</th>
+							<th class="w-10 text-center">Order</th>
+							<th class="w-10 text-center">Actions</th>
+						</tr>
+					</thead>
+					<tbody>
+					<?php foreach ($this->statuses as $s): ?>
+						<tr>
+							<td><?php echo $this->escape($s->title); ?> <small class="text-muted">(<?php echo $this->escape($s->alias); ?>)</small></td>
+							<td class="text-center"><span class="badge <?php echo $this->escape($s->color); ?>">&nbsp;&nbsp;&nbsp;</span></td>
+							<td class="text-center"><?php echo $s->is_default ? '<span class="badge bg-success">Yes</span>' : ''; ?></td>
+							<td class="text-center"><?php echo $s->is_closed ? '<span class="badge bg-dark">Closed</span>' : ''; ?></td>
+							<td class="text-center"><?php echo (int) $s->ordering; ?></td>
+							<td class="text-center">
+								<button class="btn btn-sm btn-outline-primary" onclick="editStatus(<?php echo htmlspecialchars(json_encode($s)); ?>)">
+									<span class="icon-pencil"></span>
+								</button>
+								<a href="<?php echo Route::_('index.php?option=com_mokosuite&task=display.deleteStatus&id=' . $s->id . '&' . $token . '=1'); ?>"
+									class="btn btn-sm btn-outline-danger"
+									onclick="return confirm('Delete this status?')">
+									<span class="icon-trash"></span>
+								</a>
+							</td>
+						</tr>
+					<?php endforeach; ?>
+					</tbody>
+				</table>
+			</div>
+			<div class="card-footer">
+				<form method="post" action="<?php echo Route::_('index.php?option=com_mokosuite&task=display.saveStatus'); ?>" id="statusForm" class="row g-2 align-items-end">
+					<input type="hidden" name="id" id="status-id" value="0">
+					<div class="col-md-3">
+						<label class="form-label small">Title</label>
+						<input type="text" name="title" id="status-title" class="form-control form-control-sm" required>
+					</div>
+					<div class="col-md-2">
+						<label class="form-label small">Alias</label>
+						<input type="text" name="alias" id="status-alias" class="form-control form-control-sm">
+					</div>
+					<div class="col-md-2">
+						<label class="form-label small">Color</label>
+						<select name="color" id="status-color" class="form-select form-select-sm">
+							<?php foreach ($colorOptions as $c): ?>
+							<option value="<?php echo $c; ?>"><?php echo $c; ?></option>
+							<?php endforeach; ?>
+						</select>
+					</div>
+					<div class="col-md-1">
+						<label class="form-label small">Order</label>
+						<input type="number" name="ordering" id="status-ordering" class="form-control form-control-sm" value="0">
+					</div>
+					<div class="col-md-1 text-center">
+						<label class="form-label small">Default</label>
+						<input type="checkbox" name="is_default" id="status-default" value="1" class="form-check-input">
+					</div>
+					<div class="col-md-1 text-center">
+						<label class="form-label small">Closed</label>
+						<input type="checkbox" name="is_closed" id="status-closed" value="1" class="form-check-input">
+					</div>
+					<div class="col-md-2">
+						<input type="hidden" name="<?php echo $token; ?>" value="1">
+						<button type="submit" class="btn btn-sm btn-primary w-100" id="status-btn">Add</button>
+					</div>
+				</form>
+			</div>
+		</div>
+	</div>
+
+	<!-- Priorities -->
+	<div class="col-lg-6">
+		<div class="card mb-4">
+			<div class="card-header d-flex justify-content-between align-items-center">
+				<strong><span class="fa-solid fa-flag"></span> Ticket Priorities</strong>
+			</div>
+			<div class="card-body p-0">
+				<table class="table table-striped mb-0">
+					<thead>
+						<tr>
+							<th>Title</th>
+							<th class="w-10 text-center">Color</th>
+							<th class="w-10 text-center">Default</th>
+							<th class="w-10 text-center">Order</th>
+							<th class="w-10 text-center">Actions</th>
+						</tr>
+					</thead>
+					<tbody>
+					<?php foreach ($this->priorities as $p): ?>
+						<tr>
+							<td><?php echo $this->escape($p->title); ?> <small class="text-muted">(<?php echo $this->escape($p->alias); ?>)</small></td>
+							<td class="text-center"><span class="badge <?php echo $this->escape($p->color); ?>">&nbsp;&nbsp;&nbsp;</span></td>
+							<td class="text-center"><?php echo $p->is_default ? '<span class="badge bg-success">Yes</span>' : ''; ?></td>
+							<td class="text-center"><?php echo (int) $p->ordering; ?></td>
+							<td class="text-center">
+								<button class="btn btn-sm btn-outline-primary" onclick="editPriority(<?php echo htmlspecialchars(json_encode($p)); ?>)">
+									<span class="icon-pencil"></span>
+								</button>
+								<a href="<?php echo Route::_('index.php?option=com_mokosuite&task=display.deletePriority&id=' . $p->id . '&' . $token . '=1'); ?>"
+									class="btn btn-sm btn-outline-danger"
+									onclick="return confirm('Delete this priority?')">
+									<span class="icon-trash"></span>
+								</a>
+							</td>
+						</tr>
+					<?php endforeach; ?>
+					</tbody>
+				</table>
+			</div>
+			<div class="card-footer">
+				<form method="post" action="<?php echo Route::_('index.php?option=com_mokosuite&task=display.savePriority'); ?>" id="priorityForm" class="row g-2 align-items-end">
+					<input type="hidden" name="id" id="priority-id" value="0">
+					<div class="col-md-3">
+						<label class="form-label small">Title</label>
+						<input type="text" name="title" id="priority-title" class="form-control form-control-sm" required>
+					</div>
+					<div class="col-md-2">
+						<label class="form-label small">Alias</label>
+						<input type="text" name="alias" id="priority-alias" class="form-control form-control-sm">
+					</div>
+					<div class="col-md-2">
+						<label class="form-label small">Color</label>
+						<select name="color" id="priority-color" class="form-select form-select-sm">
+							<?php foreach ($colorOptions as $c): ?>
+							<option value="<?php echo $c; ?>"><?php echo $c; ?></option>
+							<?php endforeach; ?>
+						</select>
+					</div>
+					<div class="col-md-1">
+						<label class="form-label small">Order</label>
+						<input type="number" name="ordering" id="priority-ordering" class="form-control form-control-sm" value="0">
+					</div>
+					<div class="col-md-1 text-center">
+						<label class="form-label small">Default</label>
+						<input type="checkbox" name="is_default" id="priority-default" value="1" class="form-check-input">
+					</div>
+					<div class="col-md-3">
+						<input type="hidden" name="<?php echo $token; ?>" value="1">
+						<button type="submit" class="btn btn-sm btn-primary w-100" id="priority-btn">Add</button>
+					</div>
+				</form>
+			</div>
+		</div>
+	</div>
+</div>
+
+<script>
+function editStatus(s) {
+	document.getElementById('status-id').value = s.id;
+	document.getElementById('status-title').value = s.title;
+	document.getElementById('status-alias').value = s.alias;
+	document.getElementById('status-color').value = s.color;
+	document.getElementById('status-ordering').value = s.ordering;
+	document.getElementById('status-default').checked = !!parseInt(s.is_default);
+	document.getElementById('status-closed').checked = !!parseInt(s.is_closed);
+	document.getElementById('status-btn').textContent = 'Update';
+}
+function editPriority(p) {
+	document.getElementById('priority-id').value = p.id;
+	document.getElementById('priority-title').value = p.title;
+	document.getElementById('priority-alias').value = p.alias;
+	document.getElementById('priority-color').value = p.color;
+	document.getElementById('priority-ordering').value = p.ordering;
+	document.getElementById('priority-default').checked = !!parseInt(p.is_default);
+	document.getElementById('priority-btn').textContent = 'Update';
+}
+</script>

source/packages/com_mokosuite/admin/tmpl/ticketsettings/index.html

@@ -0,0 +1 @@
+<html><body bgcolor="#FFFFFF"></body></html>