MokoConsulting/MokoSuiteSupport

generated from MokoConsulting/Template-Joomla

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jmiller f98923f9ce

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docs: update CHANGELOG with initial development history

2026-06-21 23:25:45 +00:00

836 B

Raw Blame History

Changelog

All notable changes to MokoSuiteSupport will be documented in this file.

[01.00.04-dev] - 2026-06-21

Added

Package manifest (pkg_mokosuitesupport.xml) with dlid and updateservers
ConversationHelper: create, message, unified inbox, assign, close with CSAT
AgentHelper: availability check, auto-assign (least-busy), performance metrics
CannedResponseHelper: quick replies, keyword search, category management
WebhookChannelHelper: Facebook + WhatsApp inbound processing, conversation continuity
CsatHelper: CSAT scoring, by-channel breakdown, weekly trend
Wiki: Home, guides/Installation, reference/Helpers
README with channel overview

Fixed

WebhookChannelHelper: conversation race condition on concurrent webhooks (FOR UPDATE transaction)

Security

Review #19: 1 critical fix applied