diff --git a/CLAUDE.md b/CLAUDE.md
index 83c432b..5d12aa6 100644
--- a/CLAUDE.md
+++ b/CLAUDE.md
@@ -1,47 +1,59 @@
-# CLAUDE.md
+# MokoSuiteSupport
 
-This file provides guidance to Claude Code when working with this repository.
+Multi-channel customer support for Joomla 6 — website chat, Facebook Messenger, WhatsApp, unified agent inbox, CSAT.
 
-## Project Overview
-
-**Template-Joomla** -- Unified Joomla extension scaffolding templates — plugin, template, module, component, package, library
+## Quick Reference
 
 | Field | Value |
 |---|---|
-| **Platform** | template |
-| **Language** | Markdown |
-| **Default branch** | main |
-| **License** | GPL-3.0-or-later |
-| **Wiki** | [Template-Joomla Wiki](https://git.mokoconsulting.tech/MokoConsulting/Template-Joomla/wiki) |
-| **Standards** | [MokoStandards](https://git.mokoconsulting.tech/MokoConsulting/moko-platform/wiki/Home) |
-
-## Common Commands
-
-```bash
-make build        # Build the project
-make lint         # Run linters
-make validate     # Validate structure
-make release      # Full release pipeline
-make minify       # Minify CSS/JS assets
-make clean        # Clean build artifacts
-```
-
-```bash
-composer install  # Install PHP dependencies
-```
+| **Package** | `pkg_mokosuitesupport` |
+| **Layer** | Standalone (optional CRM integration) |
+| **Language** | PHP 8.3+ |
+| **Branch** | develop on `dev`, merge to `main` (protected) |
+| **Wiki** | [MokoSuiteSupport Wiki](https://git.mokoconsulting.tech/MokoConsulting/MokoSuiteSupport/wiki) |
 
 ## Architecture
 
-This is a project template. Files are copied when creating new repos.
-- Edit files here to change defaults for new projects
-- `.mokogitea/workflows/` -- CI/CD workflow templates
-- `Makefile` -- build targets inherited by new projects
+Joomla **package** (`pkg_mokosuitesupport`) — standalone module, no MokoSuite dependencies required.
+
+### Optional Integrations
+- MokoSuiteClient (Layer 0) — base platform features
+- MokoSuiteCRM (Layer 1) — contact linking, ticket escalation
+- Uses `class_exists()` checks to gracefully degrade when CRM not present
+
+### Channels
+Website Chat · Facebook Messenger · WhatsApp Business · Instagram Direct (planned) · Email IMAP (planned)
+
+### Helpers (5)
+- `ConversationHelper` — create, message, unified inbox, assign, close with CSAT
+- `AgentHelper` — availability, auto-assign (least-busy), performance metrics
+- `CannedResponseHelper` — quick replies, keyword search, categories
+- `WebhookChannelHelper` — Facebook + WhatsApp inbound, conversation continuity
+- `CsatHelper` — scoring, by-channel breakdown, weekly trend
+
+### Key Patterns
+- Webhook handlers use `FOR UPDATE` transaction to prevent duplicate conversations on concurrent inbound
+- Auto-assign picks agent with lowest active conversation count
+- CSAT rating captured on conversation close (1-5 scale)
+
+## Source Directory
+
+- `source/pkg_mokosuitesupport.xml` — package manifest
+- `source/packages/` — sub-extensions
 
 ## Rules
 
-- **Never commit** `.claude/`, `.mcp.json`, `TODO.md`, or `*.min.css`/`*.min.js`
-- **Attribution**: use `Authored-by: Moko Consulting` in commits
-- **Branch strategy**: develop on `dev`, merge to `main` for release
-- **Minification**: handled at build time (CI) and runtime (MokoMinifyHelper for Joomla templates)
-- **Wiki**: documentation lives in the Gitea wiki, not in `docs/` files
-- **Standards**: this repo follows [MokoStandards](https://git.mokoconsulting.tech/MokoConsulting/moko-platform/wiki/Home)
+- **Never commit** `.claude/`, `.mcp.json`, `TODO.md`, `*.min.css`/`*.min.js`
+- **Attribution**: `Authored-by: Moko Consulting`
+- **Workflow directory**: `.mokogitea/`
+- **Wiki**: documentation lives in the Gitea wiki, not `docs/` files
+- **Standards**: [MokoStandards](https://git.mokoconsulting.tech/MokoConsulting/MokoCLI/wiki)
+- **Changelog**: `[Unreleased]` only — release system assigns versions
+- **No mass email**: use Mailchimp/external services for bulk sending
+
+## Coding Standards
+
+- PHP 8.3+ / Joomla 6 patterns
+- `$this->getDatabase()` in models, `Factory::getContainer()->get(DatabaseInterface::class)` in helpers
+- `Factory::getApplication()->getIdentity()` for user
+- `FOR UPDATE` inside transactions for race-condition-prone operations