diff --git a/source/packages/plg_system_mokosuitesupport/src/Helper/CannedResponseHelper.php b/source/packages/plg_system_mokosuitesupport/src/Helper/CannedResponseHelper.php
new file mode 100644
index 0000000..0275737
--- /dev/null
+++ b/source/packages/plg_system_mokosuitesupport/src/Helper/CannedResponseHelper.php
@@ -0,0 +1,77 @@
+<?php
+namespace Moko\Plugin\System\MokoSuiteSupport\Helper;
+
+defined('_JEXEC') or die;
+
+use Joomla\CMS\Factory;
+use Joomla\Database\DatabaseInterface;
+
+/**
+ * Canned responses — quick reply templates for agents, categorized, searchable.
+ */
+class CannedResponseHelper
+{
+	/**
+	 * Get all canned responses, optionally filtered by category.
+	 */
+	public static function getAll(?string $category = null): array
+	{
+		$db = Factory::getContainer()->get(DatabaseInterface::class);
+
+		$query = $db->getQuery(true)
+			->select('cr.id, cr.title, cr.body, cr.category, cr.shortcut')
+			->from($db->quoteName('#__mokosuitesupport_canned_responses', 'cr'))
+			->where($db->quoteName('cr.status') . ' = ' . $db->quote('active'))
+			->order('cr.category ASC, cr.title ASC');
+
+		if ($category) {
+			$query->where($db->quoteName('cr.category') . ' = ' . $db->quote($category));
+		}
+
+		$db->setQuery($query);
+
+		return $db->loadObjectList() ?: [];
+	}
+
+	/**
+	 * Search canned responses by keyword.
+	 */
+	public static function search(string $keyword): array
+	{
+		$db = Factory::getContainer()->get(DatabaseInterface::class);
+		$filter = \Joomla\Filter\InputFilter::getInstance();
+		$keyword = $filter->clean($keyword, 'STRING');
+
+		if (strlen($keyword) < 2) {
+			return [];
+		}
+
+		$search = $db->quote('%' . $db->escape($keyword, true) . '%');
+
+		$db->setQuery($db->getQuery(true)
+			->select('cr.id, cr.title, cr.body, cr.category, cr.shortcut')
+			->from($db->quoteName('#__mokosuitesupport_canned_responses', 'cr'))
+			->where($db->quoteName('cr.status') . ' = ' . $db->quote('active'))
+			->where('(cr.title LIKE ' . $search . ' OR cr.body LIKE ' . $search . ' OR cr.shortcut LIKE ' . $search . ')')
+			->order('cr.title ASC'), 0, 20);
+
+		return $db->loadObjectList() ?: [];
+	}
+
+	/**
+	 * Get categories with response counts.
+	 */
+	public static function getCategories(): array
+	{
+		$db = Factory::getContainer()->get(DatabaseInterface::class);
+
+		$db->setQuery($db->getQuery(true)
+			->select('category, COUNT(*) AS count')
+			->from('#__mokosuitesupport_canned_responses')
+			->where($db->quoteName('status') . ' = ' . $db->quote('active'))
+			->group('category')
+			->order('category ASC'));
+
+		return $db->loadObjectList() ?: [];
+	}
+}