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# MokoSuite Support
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Live chat and multi-channel customer support for Joomla 6 — website chat, Facebook Messenger, WhatsApp, Instagram, email. Unified agent inbox.
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**Standalone** — works without MokoSuite. Optional CRM integration for contact linking and ticket escalation.
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## Channels
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Website Chat · Facebook Messenger · WhatsApp Business · Instagram Direct (planned) · Email IMAP (planned)
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## Features
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- **Conversations** — unified inbox, assign, close with CSAT
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- **Agents** — auto-assign (least-busy), performance metrics
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- **Canned Responses** — quick replies, search, categories
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- **Webhooks** — Facebook + WhatsApp inbound with conversation continuity
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- **CSAT** — satisfaction scoring, by-channel, weekly trends
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## Helpers (5)
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`ConversationHelper` · `AgentHelper` · `CannedResponseHelper` · `WebhookChannelHelper` · `CsatHelper`
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## Links
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- [Wiki](https://git.mokoconsulting.tech/MokoConsulting/MokoSuiteSupport/wiki) · [Issues](https://git.mokoconsulting.tech/MokoConsulting/MokoSuiteSupport/issues) · [Releases](https://git.mokoconsulting.tech/MokoConsulting/MokoSuiteSupport/releases)
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GPL-3.0-or-later · Copyright © 2026 [Moko Consulting](https://mokoconsulting.tech)
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