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Customer satisfaction — post-service NPS surveys, technician ratings #27

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opened 2026-06-21 16:28:02 +00:00 by jmiller · 0 comments
jmiller commented 2026-06-21 16:28:02 +00:00
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Built

  • CustomerSatisfactionHelper: recordSurvey(), getNps(), getTechnicianRankings()
  • Duplicate survey prevention per work order
  • NPS calculation: promoters (4-5) minus detractors (1-2) as percentage
  • Technician rankings by avg rating (minimum 3 surveys threshold)
## Built - CustomerSatisfactionHelper: recordSurvey(), getNps(), getTechnicianRankings() - Duplicate survey prevention per work order - NPS calculation: promoters (4-5) minus detractors (1-2) as percentage - Technician rankings by avg rating (minimum 3 surveys threshold)
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Reference: MokoConsulting/MokoSuiteField#27
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