MokoSuiteClient/docs/guides/rollback-and-recovery-guide.md

MokoSuiteClient Rollback and Recovery Guide (VERSION: 02.47.86)

Introduction

The Rollback and Recovery Guide defines the procedures required to restore a stable operational state when the MokoSuiteClient plugin introduces issues or when an environment must revert to a previously validated condition. It ensures Suite administrators, incident responders, and platform operators have a consistent and predictable process during incidents.

Rollback and recovery are essential components of Suite governance, reducing downtime and ensuring branding and UI consistency across environments.

When to Initiate Rollback

Rollback should be initiated when any of the following conditions occur:

• Branding inconsistencies or terminology reversions
• UI rendering problems that impair administrator functionality
• Plugin updates introduce instability or regression
• Language conflicts or missing terminology keys
• Critical plugin or PHP errors appear in logs

These symptoms indicate that immediate containment and structured recovery are necessary.

Immediate Containment Actions

To prevent further disruption:

1. Disable the MokoSuiteClient plugin via System > Plugins.
2. Clear Joomla cache.
3. Retest impacted areas to confirm whether disabling stabilizes behavior.
4. Review Joomla and PHP logs for indicators of root cause.

Containment limits the blast radius while enabling structured diagnosis.

Full Rollback Procedure

Restoring a Prior Plugin Version

1. Locate the last validated plugin release package.
2. Navigate to System > Extensions > Install.
3. Upload and reinstall the previous version.
4. Confirm proper installation via the extension manager.
5. Validate that branding and UI behavior return to expected baselines.

Environment Snapshot Restoration

If plugin version rollback does not resolve the issue:

1. Restore the environment snapshot taken before the change.
2. Validate compatibility across templates, plugins, and language packs.
3. Reenable the plugin.
4. Retest critical paths and administrator workflows.

Snapshots provide a guaranteed restoration point for complex failures.

Recovery Validation

Once recovery steps are complete:

• Ensure branding matches Suite identity guidelines.
• Confirm no plugin initialization or load order errors.
• Validate terminology strings across admin surfaces.
• Verify stable rendering of the administrator dashboard.

Recovery is not complete unless all validation points succeed.

Post Incident Documentation

All rollback or recovery events must be documented, including:

• Plugin version(s) involved
• Summary of symptoms and operational impact
• Detailed rollback actions taken
• Root cause indicators or contributing factors
• Recommendations for preventing recurrence

Documentation improves platform resilience and informs future release governance.

Preventative Strategies

To reduce the likelihood of rollback events:

• Test all plugin and template updates in staging before production rollout
• Maintain version synchronization across branding related assets
• Acquire plugin builds only from approved Suite release channels
• Enforce strict change control and governance for branding updates
• Audit template overrides regularly to avoid conflicts

These strategies improve long term Suite platform stability.

Revision History

Date	Author	Description
2025-12-11	Jonathan Miller (@jmiller)	Full rewrite and update to version 01.03.00