8 Commits

Author	SHA1	Message	Date
Jonathan Miller	945fe0de93	fix(tickets): wire contact, assignees through controller + fix status type bug ... - Pass contact_id, assign_users, assign_groups, custom_fields from controller to model on ticket creation - Fix updateTicketStatus: getString→getInt (was passing string to int param) - Add getBackendUsers() and getUserGroups() to TicketsModel - Add assign users/groups multi-select fields to creation modal	2026-06-11 21:53:00 -05:00
Jonathan Miller	4349b20e34	feat(helpdesk): automation engine with Joomla event triggers (#151) ... - AutomationEngine service: fire/evaluate/execute pattern - Condition evaluation: eq, neq, gt, lt, in, not_in operators - Actions: set_status, set_priority, assign, add_note, send_email, send_ntfy, close, create_ticket - Behavior column: append (to existing), always_new, skip_if_open - New Joomla event triggers: user_login, user_register, content_save, extension_install, user_login_failed - System plugin hooks: onUserAfterSave, onContentAfterSave, onExtensionAfterInstall, onUserAfterLogin (also fires automation) - Visual builder updated with new triggers and behavior dropdown	2026-06-09 11:15:57 -05:00
Jonathan Miller	b0ea119b55	feat(helpdesk): visual automation rule builder with edit + reorder (#137) ... - Visual condition builder: field/operator/value dropdowns per row - Visual action builder: type/value dropdowns per row - Add/remove rows dynamically, no raw JSON editing - Click existing rule card to edit in modal - Drag-and-drop reorder with reorderAutomation task - Added send_ntfy and ticket_assigned trigger types - Fixed XSS: replaced innerHTML with safe DOM methods for builder rows	2026-06-09 10:51:12 -05:00
Jonathan Miller	fbb467a832	feat(helpdesk): satisfaction ratings on resolved tickets (#140) ... - satisfaction_rating (1-5), satisfaction_feedback, satisfaction_rated_at columns - Star rating widget in ticket sidebar (appears when resolved/closed) - Hover highlight + click to select rating - Optional feedback textarea - rateTicket controller task persists rating via AJAX - Displays existing rating with stars + feedback when already rated	2026-06-09 10:42:39 -05:00
Jonathan Miller	57534eec9c	feat(helpdesk): file attachments on tickets and replies (#141) ... - #__mokosuite_ticket_attachments table - AttachmentService: upload, download, delete with type/size validation - Allowed: jpg,png,gif,webp,pdf,doc,docx,xls,xlsx,csv,txt,zip (10MB max) - Secure storage in /media/com_mokosuite/attachments/{ticket_id}/ - Upload field in reply form, auto-uploads after reply creation - Download links on ticket and reply cards - Controller tasks: uploadAttachment, downloadAttachment, deleteAttachment	2026-06-09 10:34:49 -05:00
Jonathan Miller	cc3d0df2c2	feat(helpdesk): add drag-and-drop reorder to categories (#139) ... - Drag handle column with icon-menu grip - HTML5 native drag-and-drop on table rows - reorderCategory controller task persists ordering via AJAX	2026-06-09 10:25:44 -05:00
Jonathan Miller	510d3f1f7d	feat(helpdesk): complete canned responses admin UI (#138) ... - Edit existing responses via modal (click card to edit) - Category filter dropdown in list view - Drag-and-drop reorder with AJAX persistence - reorderCanned controller task for ordering - Category badges on response cards	2026-06-09 10:21:43 -05:00
Jonathan Miller	00d44256b4	refactor: rename MokoWaaS to MokoSuite across entire codebase ... Rebrand all 17 sub-extensions from mokowaas to mokosuite naming, including component, plugins, modules, task plugins, and webservices. Updates package manifest, workflows, docs, wiki, and issue templates. Adds new plg_system_mokosuite_license extension.	2026-06-07 09:25:45 -05:00