diff --git a/.github/ISSUE_TEMPLATE/enterprise_support.md b/.github/ISSUE_TEMPLATE/enterprise_support.md deleted file mode 100644 index 4c3f0b47..00000000 --- a/.github/ISSUE_TEMPLATE/enterprise_support.md +++ /dev/null @@ -1,85 +0,0 @@ ---- -name: Enterprise Support Request -about: Request enterprise-level support or consultation -title: '[ENTERPRISE] ' -labels: 'enterprise, support' -assignees: '' - ---- - - -## Support Request Type -- [ ] Critical Production Issue -- [ ] Performance Optimization -- [ ] Security Audit -- [ ] Architecture Review -- [ ] Custom Development -- [ ] Migration Support -- [ ] Training & Onboarding -- [ ] Other (please specify) - -## Priority Level -- [ ] P0 - Critical (Production Down) -- [ ] P1 - High (Major Feature Broken) -- [ ] P2 - Medium (Non-Critical Issue) -- [ ] P3 - Low (Enhancement/Question) - -## Organization Details -- **Company Name**: -- **Contact Person**: -- **Email**: -- **Phone** (for P0/P1 issues): -- **Timezone**: - -## Issue Description -Provide a clear and detailed description of your request or issue. - -## Business Impact -Describe the impact on your business operations: -- Number of users affected: -- Revenue impact (if applicable): -- Deadline/SLA requirements: - -## Environment Details -- **Deployment Type**: [On-Premise / Cloud / Hybrid] -- **Platform**: [Joomla / Dolibarr / Custom] -- **Version**: -- **Infrastructure**: [AWS / Azure / GCP / Other] -- **Scale**: [Users / Transactions / Data Volume] - -## Current Configuration -```yaml -# Paste relevant configuration (sanitize sensitive data) -``` - -## Logs and Diagnostics -``` -# Paste relevant logs (sanitize sensitive data) -``` - -## Attempted Solutions -Describe any troubleshooting steps already taken. - -## Expected Resolution -Describe your expected outcome or resolution. - -## Additional Resources -- **Documentation Links**: -- **Related Issues**: -- **Screenshots/Videos**: - -## Enterprise SLA -- [ ] Standard Support (initial response within 1–3 weeks) -- [ ] Premium Support (initial response within 5 business days) -- [ ] Critical Support (initial response within 72 hours) -- [ ] Custom SLA (specify): - -## Compliance Requirements -- [ ] GDPR -- [ ] HIPAA -- [ ] SOC 2 -- [ ] ISO 27001 -- [ ] Other (specify): - ---- -**Note**: Enterprise support requests require an active support contract. If you don't have one, please contact us at enterprise@mokoconsulting.tech