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7 Commits
| Author | SHA1 | Message | Date | |
|---|---|---|---|---|
 Jonathan Miller
|
8b9fff7282 |
fix: remove DEFAULT on TEXT columns for MySQL strict mode
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MySQL strict mode rejects DEFAULT values on TEXT/BLOB columns. Remove DEFAULT '[]' from conditions and actions in automation table. |
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Jonathan Miller
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4349b20e34 |
feat(helpdesk): automation engine with Joomla event triggers (#151)
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- AutomationEngine service: fire/evaluate/execute pattern - Condition evaluation: eq, neq, gt, lt, in, not_in operators - Actions: set_status, set_priority, assign, add_note, send_email, send_ntfy, close, create_ticket - Behavior column: append (to existing), always_new, skip_if_open - New Joomla event triggers: user_login, user_register, content_save, extension_install, user_login_failed - System plugin hooks: onUserAfterSave, onContentAfterSave, onExtensionAfterInstall, onUserAfterLogin (also fires automation) - Visual builder updated with new triggers and behavior dropdown |
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Jonathan Miller
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fbb467a832 |
feat(helpdesk): satisfaction ratings on resolved tickets (#140)
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- satisfaction_rating (1-5), satisfaction_feedback, satisfaction_rated_at columns - Star rating widget in ticket sidebar (appears when resolved/closed) - Hover highlight + click to select rating - Optional feedback textarea - rateTicket controller task persists rating via AJAX - Displays existing rating with stars + feedback when already rated |
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Jonathan Miller
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57534eec9c |
feat(helpdesk): file attachments on tickets and replies (#141)
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- #__mokosuite_ticket_attachments table
- AttachmentService: upload, download, delete with type/size validation
- Allowed: jpg,png,gif,webp,pdf,doc,docx,xls,xlsx,csv,txt,zip (10MB max)
- Secure storage in /media/com_mokosuite/attachments/{ticket_id}/
- Upload field in reply form, auto-uploads after reply creation
- Download links on ticket and reply cards
- Controller tasks: uploadAttachment, downloadAttachment, deleteAttachment
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Jonathan Miller
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b2b9ab4344 |
feat: customizable statuses/priorities, custom fields, and field groups per category
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Replace hardcoded ENUM status/priority with lookup tables (#__mokosuite_ticket_statuses, #__mokosuite_ticket_priorities) so admins can add custom values with colors and ordering. Integrate Joomla's native custom fields (com_mokosuite.ticket context) with a junction table linking field groups to ticket categories. Includes migration SQL to populate new columns from existing ENUM data. |
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Jonathan Miller
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6fedd0e993 |
feat: ticket contact linking, multi-assignee, and push-based pre-release
Tickets can now link to Joomla contact records (optional contact_id FK). Replaces single assigned_to with junction table for multi-assignee support — tickets can be assigned to multiple users and/or user groups. Updates pre-release workflow to trigger on push to dev/alpha/beta/rc. |
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Jonathan Miller
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00d44256b4 |
refactor: rename MokoWaaS to MokoSuite across entire codebase
Rebrand all 17 sub-extensions from mokowaas to mokosuite naming, including component, plugins, modules, task plugins, and webservices. Updates package manifest, workflows, docs, wiki, and issue templates. Adds new plg_system_mokosuite_license extension. |